About this role
Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency. The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered. Website: http://fedcapgroup.org/
About The Fedcap Group The Fedcap Group is a family of companies committed to helping individuals overcome barriers to employment and independence. Our employees deliver the 'Power of Possible' through collaboration, innovation, and service. Position Summary The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities. This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service. This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations. Core Responsibilities & Performance Expectations Facilities Ticketing & Work Order Management Responsibilities: · Receive, prioritize, assign, monitor, and close work orders. · Maintain accurate ticket documentation, notes, invoices, and photographs. · Provide timely updates to requestors. · Escalate critical issues when appropriate. Performance Expectations: · 95% of work orders completed within service standards. · New requests acknowledged within 1 business day. · 98% documentation accuracy. Hands-On Facilities Operations Responsibilities: · Conduct daily building walkthroughs and inspections. · Work alongside maintenance staff during operational needs. · Assist with office moves, room setups, furniture reconfiguration, and minor operational projects. · Verify completed work before closing tickets. Performance Expectations: · 100% scheduled inspections completed. · High-priority work personally verified before closure. · Visible presence throughout assigned facilities. Vendor & Contractor Coordination Responsibilities: · Coordinate vendors, monitor work quality, ensure safety compliance and timely completion. Performance Expectations: · 95% vendor work completed on schedule. Safety & Compliance Responsibilities: · Serve as Deputy Fire Warden. · Support OSHA, fire safety, and emergency preparedness. Performance Expectations: · 100% participation in required drills and compliance activities. Customer Service Responsibilities: · Provide responsive service to internal stakeholders and maintain professional communication. Performance Expectations: · 90%+ positive internal customer satisfaction. Qualifications · Associate degree or equivalent facilities, maintenance, office management, or property management experience. · Experience using a facilities ticketing/work order management system preferred. · Working knowledge of Microsoft Office; Oracle experience is a plus. · Strong customer service, communication, organization, and problem-solving skills. · Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects. Key Performance Indicators (KPIs) Performance Area Target
Ticket Response Within 1 business day
Ticket Completion 95% within SLA
Building Inspections 100% completed
Documentation Accuracy 98%
Vendor Performance 95% on time
Customer Satisfaction 90%+
Safety Compliance 100%
Meeting Room Readiness 98%
Operational Visibility Daily presence in assigned locations
Why Join Fedcap? Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement. Equal Opportunity Employer The Fedcap Group is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace.