About this role
Main Accountabilities
1. Training Program Planning & Participation Management
• Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs. • Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring. • Ensure timely escalation and follow-up with employees and managers to maintain required participation levels. • Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.
2. Training Governance, MIS & Compliance
• Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements. • Ensure training trackers are updated regularly and audit observations are addressed within defined timelines. • Monitor completion of mandatory compliance and functional learning modules across active employees.
3. Capability Development & Learning Delivery
• Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication, operational processes, digital tools, and managerial effectiveness. • Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure. • Conduct induction and refresher programs with appropriate learning assessments to measure knowledge improvement.
4. Training Content Development & Localization
• Support internal development of functional and technical training modules in collaboration with trainers and business stakeholders. • Ensure training content is updated periodically and aligned with business processes and operational requirements. • Coordinate conversion of training modules into regional languages within defined timelines to improve learning accessibility.
5. Business Engagement & Field Connect
• Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to understand capability gaps and training needs. • Conduct branch visits periodically to assess training effectiveness and identify improvement areas. • Share branch visit insights and recommendations with business leadership.
6. Training Effectiveness & Business Impact
• Track training effectiveness through assessments, feedback, and periodic knowledge checks. • Monitor post-training impact on frontline performance indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes. • Work with business teams to drive measurable improvement in employee capability and operational performance.