About this role
JOB RESPONSIBILITIES & TASKS Duties include but are not limited to • Provide support to business units for services that are set in Service Level Agreements (SLA). • Format and prepare laptops and desktops. • Repair printers scanners and photocopiers before allocating to a third party. • Install and configure all kinds of software for current & new users • Communicate with network Laptop/desktop and computer accessories • Ensure the first line of network and telecom and infrastructure support (cabling, points, testing). • Handle IT-related projects given by the support manager and handle sites. • Update knowledge base once a case/problem is resolved in order to help in • Help all the IT representatives of all business units. Assist customers in • Take immediate action in case of technical problems and maintain smooth operation • Provides flexible and responsive Technical Support across the company (physically & remotely). • Deliver and set up items to users in all Business units