About this role
As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.
• Provide second-level support for software products and automation systems, resolving issues efficiently. • Utilize Jira Service Management for issue tracking and prioritization. • Conduct root cause analysis on software and system issues, proposing effective solutions. • Develop and maintain customized software configurations for customers. • Drive continuous improvements to deployment processes and support tools. • Engage in software development, creating advanced diagnostic utilities for field support. • Maintain virtualized test environments for accurate testing. • Collaborate with stakeholders to identify product enhancements, ensuring reliability. • Update firewall configurations and security policies using approved tools. • Administer web applications, manage user access, and release configuration files.
• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience. • Essential experience in supporting industrial automation, control systems, or complex software applications. • Strong troubleshooting skills and expertise in root cause analysis for integrated systems. • Knowledge of networking architecture and firewall administration is a must. • Preferred experience with Linux-based systems and AWS cloud services. • Experience in web application administration, user access management, and configuration management. • Proficiency in SQL, Linux, Python, and virtualization technologies. • Field experience supporting industrial automation systems is an advantage. • Excellent communication skills for effective cross-team collaboration. • Willingness to travel domestically and internationally for customer support and field deployments.