About this role
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. We are looking for an experienced Supervisor Service Desk with Portuguese to lead our Service Desk Support team and help deliver an exceptional customer experience. In this role, you will provide day-to-day leadership, coaching, and operational oversight while ensuring customer requests are handled efficiently, accurately, and professionally. You will play a key role in supporting the team, driving performance, and maintaining high standards of service across customer interactions, including trouble tickets, calls, emails, and chat.
• Provide frontline leadership, supervision, coaching, and guidance to the Service Desk team. • Oversee daily team activities and ensure work is completed accurately, efficiently, and within established deadlines. • Assign tasks, set priorities, monitor progress, and make adjustments to maintain high levels of customer service. • Support customers with service requests, including trouble tickets, calls, emails, and chat inquiries. • Assist customers with orders and provide information regarding order status, changes, and returns. • Address customer questions, comments, and complaints related to products. • Perform technical and administrative tasks within established operational guidelines when required. • Ensure compliance with Service Desk and company standards, policies, and procedures. • Train and develop team members, providing ongoing guidance and support to help them succeed. • Monitor and evaluate team performance against operational goals and key transactional success measures. • Identify and address issues proactively, escalating complex matters to higher-level management when appropriate. • Contribute to a positive, collaborative team environment focused on continuous improvement and customer satisfaction.
• Bachelor’s degree or equivalent combination of education and relevant work experience. • Typically 4–5 years of experience in Service Desk Support or a related customer support environment. • Previous experience leading, supervising, coaching, or mentoring a team is preferred. • Fluent business English skills, both written and spoken. • Portuguese language preferred. • Strong customer service, communication, problem-solving, and organizational skills. • Ability to prioritize effectively and make sound decisions in a fast-paced service environment. Pay Transparency Statement The monthly base salary range for this position is 9,900 PLN Gross to 16,900 PLN Gross. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Higher range is directly connected to the language skills. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents. #LI-TM1 #LI-Hybrid