About this role
Key Responsibilities
Operational Excellence & Improvements
• No operational lapses / errors resulting in monetary & reputable loss. • No nearly missed incidents during the year. • Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies. • Adhere to the Bank’s Policies & Procedures, and regulators’ guidelines when conducting operations process. • Achieve zero regulatory breaches/ non-compliance. • Adhere to bank’s archival policy with proper safekeeping and record of documents.
Improve Internal Client Satisfaction
• Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder’s feedback. • Able to meet all of the agreed SLAs throughout the year by delivering quality services. • Achieve zero incident of complaints. • Able to provide excellent services by demonstrating high standard of job professionally.
People Development
• Identify and learn new areas/ products and to take on the new roles and responsible. • Attend and complete all mandatory training.