About this role
Key Responsibilities 1. End-to-End BGV Operations
• Manage the complete background verification lifecycle for hires across 25+ business units. • Ensure timely initiation, tracking, completion, and closure of BGV cases as per defined TATs. • Coordinate with TA Leads and BUHR teams to align BGV activities with hiring plans and DOJ timelines. • Ensure accurate documentation, compliance checks, and resolution of discrepancies before onboarding clearance.
2. Vendor Management & SLA Governance
• Act as the primary SPOC for BGV vendors. • Monitor vendor performance against SLAs, quality benchmarks, and TATs. • Conduct periodic performance reviews, audits, and data validations. • Drive corrective actions and support contract governance in coordination with the TA Enablement Manager.
3. Stakeholder & Escalation Management
• Handle BGV-related escalations from candidates, TA teams, BUHR, and vendors. • Investigate adverse findings, red flags, and exceptions, and recommend actions in line with policy. • Provide status updates, communication, and resolution timelines to stakeholders.
Behavioral Competencies
• Employee Development • Entrepreneurial Mind-set • Innovation Focus • Outcome Orientation • Stakeholder Partnering • Strategic Orientation • Team Orientation • Transformation Mind-set
Technical Competencies
• Communication Skills • Advanced Excel Skills • MS Office • Power BI Skills
Qualification & Experience
• Graduate in any discipline. • Strong Excel and analytical skills.