About this role
Supervisory Customer Experience Specialist/Lewis Main/Firearms/RFT
Job Description: Oversees associates within assigned department(s), utilizes leadership skills and abilities to empower associates to provide customers with an exceptional shopping experience.
Additional Qualifications/Requirements: POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE.ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER. ABLE TO LIFT MORE THAN 40 LBS.MUST BE 21 YEARS OLD TO APPLY AND PASS AN INITIAL DRUG TEST. MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF AMMUNITION AND FIREARMS. KNOWLEDGE AND EXPERIENCE IN SELLING FIREARMS AND AMMUNITION IS PREFERRED.THIS POSITION IS LOCATED AT THE LEWIS MAIN STORE WORKING PREDOMINATLY IN FIREARMS.
Job Qualifications: Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and keeps their needs foremost and creates a welcoming environment. Leads associates utilizing effective communications skills. Trains and mentors associates to ensure they are well-equipped to provide an exceptional shopping experience. Assists in arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise, and signing. Demonstrates specialty product knowledge and skills to assist and engage by making recommendations to promote multiple sales. Ensures associates demonstrate behaviors to drive customer loyalty and actively communicates the benefits of the Military Star credit card to customers to drive sales growth. Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales. Maintains employee communication folders to include communication record, time and attendance record, and job description. Communicates the performance standards and provides feedback. May operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Performs other duties as assigned.