About this role
Customer Experience Teller
Job Description: Provides administrative and clerical support to cashier's cage/customer service operations. Reviews current processes to improve efficiencies resulting in a tailored customer experience.
Additional Qualifications/Requirements: THIS IS AN INTERMITTENT CUSTOMER EXPERIENCE TELLER POSITION FOR THE ANSBACH URLAS MAIN STORE.
APPLICANTS MUST BE 18 YEARS OF AGE OR OLDER.
APPLICANTS MUST BE ABLE TO WORK FLEXIBLE WORK SCHEDULE MONDAY THROUGH SUNDAY AND HOLIDAYS DURING STORE OPERATING HOURS.
APPLICANTS MUST BE COMFORTABLE DEALING WITH LARGE AMOUNT OF CASH AND OPERATING CASH REGISTER.
APPLICANTS MUST BE IN THE LOCAL COMMUTING AREA.
MILITARY SPOUSE PREFERENCE WILL BE HONORD FOR THIS POSITION.
Job Qualifications: Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience. Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. Provides support for order pickups and returns from online retailers, including third party retailers. Maintains accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. May maintain control of internal keys and handheld scanners. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations. Performs other duties as assigned.
Who We Are: The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.