About this role
Support Engineer
Job description: Key Responsibilities
• Act as the first point of contact for incident management and service requests, ensuring quick resolution and minimizing downtime. • Monitor system health, applications, and infrastructure using tools like Grafana and Kibana, and perform routine health checks. • Analyze logs across Linux systems, applications, and containerized environments to identify issues and perform basic debugging. • Monitor and analyze telecom network KPIs (2G/4G/5G) and resolve OSS/data issues. • Collaborate with L2/L3 teams and cross-functional teams for issue escalation, resolution, and continuous improvement. • Work with distributed components such as Redis, Kafka, OAuth, and Zookeeper. Required Skills
• Strong Linux, SQL, and log debugging expertise. • Hands-on experience with Kubernetes/OpenShift. • Knowledge of monitoring tools (Grafana, Kibana, Prometheus) is a plus..