About this role
Job summary
Are you an organised, proactive and compassionate individual who thrives in a fast-paced environment? As a Senior Treatment Scheduler within the Clinical Oncology and Haematology Directorate, you will play a vital role in ensuring patients receive timely chemotherapy treatment by coordinating appointments, managing resources effectively and leading a dedicated scheduling team.
This role requires someone with excellent organisational and communication skills, the ability to prioritise and problem-solve under pressure, and experience in managing teams and complex workloads. You'll need to be adaptable, confident in working with multiple systems, and committed to delivering high-quality patient-centred care while supporting and developing colleagues.
You will become part of a supportive and highly skilled team that understands the importance of collaboration, compassion and resilience. Every day, our scheduling team makes a real difference to patients undergoing cancer treatment, ensuring they receive safe, efficient and coordinated care during what can be one of the most challenging times in their lives.
If you are passionate about leading people, thrive in a dynamic environment and want to be part of a team that genuinely makes a difference, we would love to hear from you.
Interview date: to be confirmed
Main duties of the job
As a Senior Treatment Scheduler, you will lead the Chemotherapy Scheduling Team and play a key role in ensuring patients receive timely and coordinated cancer treatment. You will manage complex treatment schedules, maximise the use of treatment capacity and work closely with clinicians, nursing teams, pharmacy and other departments to ensure patient pathways run smoothly.
Alongside scheduling responsibilities, you will provide day-to-day leadership to the team, including training, supporting staff development, managing sickness and performance, and ensuring high standards of patient care and data quality are maintained. You will also monitor waiting times, identify potential issues early and implement solutions to minimise delays and maintain compliance with Cancer Waiting Times targets.
We are looking for someone who is:o Highly organised and able to manage competing priorities in a fast-paced environment.o An excellent communicator who can build effective relationships with patients and multidisciplinary teams.o A confident leader who can motivate, develop and support staff.o A proactive problem-solver who can make sound decisions and work independently.o Resilient and adaptable, with the ability to remain calm under pressure.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
This role would suit someone who enjoys working in a dynamic environment, takes pride in delivering high-quality patient care and is passionate about leading people and improving services. If you are motivated by making a real difference to patients and supporting a dedicated team, we would love to hear from you.
In return, we offer a rewarding career with opportunities for professional development, access to NHS staff benefits, generous annual leave and pension schemes, flexible working opportunities where possible, and the chance to make a meaningful impact on patients' lives every day.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Experience Essential
Significant experience in NHS or customer service organisation Experienced in the use of Aria Chemotherapy scheduling systems Significant Treatment Scheduler or Waiting List Coordinator experience
Skills Essential
Excellent communication skills Excellent planning and organisational skills
Attitude & Aptitude Essential
Flexible - able to multi-task and prioritise Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications Essential
NVQ Level 4 or Diploma/Management Qualification Management or team leader qualification or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)