About this role
Job summary The Workforce Investigator will provide expert leadership and oversight of workplace investigations across the Trust, ensuring high-quality, timely, legally compliant, and fair investigations while strengthening organisational capability, promoting a just and compassionate culture, and driving continuous improvement in employee relations practice.
Main duties of the job
Lead and conduct complex, sensitive, and high-profile employee relations investigations across the Trust, ensuring a fair, impartial, and timely approach. Act as the Trust's subject matter expert on workplace investigations, including Maintaining High Professional Standards (MHPS) cases involving medical staff. Manage investigations from initial scoping through to reporting, ensuring compliance with Trust policies, ACAS guidance, and relevant employment legislation. Coach, support, and develop managers and investigators, promoting best practice, consistency, and high-quality outcomes. Design and deliver training on investigation skills, risk mitigation, and employment relations best practice. Analyse employee relations data, identify trends, and contribute to service improvements and organisational learning. Review and enhance investigation processes, guidance, and tools to drive continuous improvement and operational excellence. Champion a compassionate, inclusive, and learning-focused culture aligned with Trust values.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Please refer to the job description for details of duties and main responsibilities including main working relationships.
Person Specification
Experience Essential
Experience of managing a caseload across a range of matters Proven experience of giving advice and support on sensitive and confidential matters including complex and contentious casework Experience of writing investigation reports or equivalent reports where analysis and comparison of information is required Experience of having developed and delivered training sessions Experience of working in a unionised environment Experience of contributing to the development of and successful implementation of policies, procedures and service improvement
Desirable
Experience of managing cases through Maintaining High Professional Standards (MHPS): Policies and Procedures for Medical and Dental Practitioners Management and leadership experience Experience of working in the NHS/ public sector
Knowledge Essential
Knowledge and understanding of employment law, legislation and policies with practical application in an organisation Knowledge of current HR issues/best practice
Desirable
Knowledge of NHS terms and conditions of service - agenda for change and medical and dental Knowledge of the MHPS Policies and Procedures for Medical and Dental Practitioners
Skills Essential
Advanced keyboard skills and manipulating reports (1) - efficiently use Microsoft and other software (1) Ability to organise own workload that is subject to change (1) and effective time management (1) Ability to negotiate and influence (1), problem solve (1), attention to detail (1), manage confrontational situations (1) Excellent effective communication skills both verbally and in writing with staff at all levels (1) and build effective working relationships (1)
Qualifications Essential
Post-graduate diploma level or equivalent or able to demonstrate specialist knowledge within this field through practical experience Coaching or mentoring qualification or study Facilitation or mediation qualification or substantial training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH19 3DZ
United Kingdom
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)