About this role
Job summary
The post holder will be a senior point of contact for the administrative function within the clinical services. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathways, ensuring that information systems are kept updated and accurate, liaising as appropriate with patients and other staff in the hospital, ensuring the administrative processes are safely managed and efficient.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
The post holder will line manage the junior administrative team.To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Previous applicants need not apply.
Main duties of the job
To lead/supervise the administrative team, in delivering a high quality administrative pathway for patients and staff at the Trust. To maintain diaries as required and create rotas. Input and look up data on Trust IT systems in accordance with Trust policy. Analyse and extract complex data sets from a number of different sources. Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department. Provide effective communication and problem solving both face to face and via telephone. Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour. Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
GCSE or equivalent in English, grades A-C Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Experience Essential
Experience of scheduling outpatient appointments and/or admissions Experience of working in the NHS/ healthcare Experience of supervising staff Experience of handling patient complaints
Desirable
Experience of working in Endoscopy
Skills Essential
Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Ability to plan, prioritise and delegate workload Ability to initiate & coordinate change to own working practices
Desirable
Conflict resolution skills Appropriate assertiveness skills
Knowledge Essential
Good knowledge of speciality specific patient pathways Understanding of patient priorities and performance targets related to appointments and waiting times In depth understanding of medical technology appropriate to specialism
Desirable
Thorough knowledge of healthcare administrative systems and processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston and Richmond NHS Foundation Trust
Galsworthy Road
Kingston upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)