About this role
Job summary
Job SummaryWe are seeking to recruit 3 professional and organised GP Receptionist/Administrator to join our busy medical practice. The successful candidate will be the first point of contact for patients, providing excellent customer service while managing administrative tasks efficiently. This role offers an opportunity to work in a supportive environment, contributing to the smooth operation of the practice and ensuring patients receive exceptional care. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.
Main duties of the job
Responsibilities
Greeting patients warmly and professionally upon arrival Managing appointment bookings, cancellations, and reminders using the practice management system Answering phone calls promptly and directing enquiries appropriately Handling patient enquiries with empathy and professionalism Maintaining accurate patient records in compliance with data protection regulations Processing administrative paperwork, including referrals and test results Managing incoming and outgoing correspondence, including emails and postal mail Supporting general administrative duties such as filing, photocopying, and data entry Ensuring the reception area remains tidy, welcoming, and well-stocked with necessary suppliesExperience
Experience working in a healthcare setting or medical practice is essential Strong organisational skills with the ability to multitask effectively Excellent communication skills, both written and verbal Proficiency in using office software such as MS Office (Word, Excel) and practice management systems Ability to remain calm under pressure and handle sensitive information discreetlyHours are:
All positions are Monday to Friday
Position 1
1100hrs to 1430hrs, Monday to Friday every week
Position 2 & 3 are on a 2 week rota basis with 2 weeks AM followed by 2 weeks PM
Position 2/3: 0800hrs to 1200hrs
Position 2/3: 1400hrs to 1800hrs
Work Location: In person, Strood
About us
We believe you need to come to work for more than money and have created a culture of inclusivity, team working, support and fun.
We offer a generous holiday allocation based on 5 weeks of your working week plus bank holidays if they fall on your working day per year, from January to December.
We offer free on-sight car parking
Invitation to join the NHS pension scheme
Free tea/coffee/snacks
Job description Job responsibilities
For the full job description and full person specification, please see the attached job specification.
Person Specification
Qualifications Essential
GCSE grade a to C in Maths and English Fully computer literate preferably in EMIS Competent with emails and word processing systems
Desirable
Previous GP experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Apex Medical practice
Address Apex Medical Practice
Gun Lane
Strood
Rochester
Kent
ME2 4UW
United Kingdom
Employer's website https://www.apexmedicalpractice.co.uk/ (Opens in a new tab)