About this role
Job summary
Willerby & Swanland Surgery is looking for an organised, friendly and reliable GP Practice Secretary to join our busy and supportive team.
The successful candidate will provide secretarial and administrative support to our GPs and wider clinical team, with particular responsibility for processing referrals, clinical correspondence and liaising with hospitals and other healthcare providers.
We are looking for someone with excellent organisational and communication skills, strong attention to detail and the ability to prioritise their own workload.
Previous experience within general practice, the NHS or a medical secretarial role would be an advantage. Experience of SystmOne and NHS e-Referral Service (e-RS) would also be desirable, although training can be provided for the right candidate.
Main duties of the job
The role includes processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare services, dealing with referral-related queries and providing general secretarial support to the clinical team. The postholder will also help monitor outstanding referrals, maintain accurate patient records and ensure urgent correspondence is dealt with promptly.
About us
Willerby & Swanland Surgery is a well-established GP practice providing primary care services to approximately 11,000 patients across Willerby, Swanland and the surrounding areas.
We have a friendly and supportive multidisciplinary team including GPs, nursing staff, healthcare professionals, administrative and reception colleagues. We are committed to providing high-quality, patient-centred care while creating a positive and supportive working environment for our team.
The practice works closely with our Primary Care Network and other local health and community services to support the needs of our patient population.
Job description Job responsibilities
Willerby & Swanland Surgery provides primary care services to approximately 11,000 patients across our local community.
We have a friendly and supportive multidisciplinary team and are committed to providing high-quality patient care while maintaining a positive and supportive working environment for our staff.
This is a great opportunity for an experienced administrator or secretary looking to develop their career within general practice.
We welcome applications from candidates with previous NHS or primary care experience, but we are equally interested in applicants with strong transferable administrative and secretarial skills who are enthusiastic about developing within the role.
Full training and support will be provided as appropriate.
Person Specification
Personal Qualities Essential
Friendly, approachable and professional Reliable and flexible Calm and organised when working under pressure Able to use initiative and problem solve Willing to learn and adapt to changes Positive approach to teamwork Commitment to providing a high standard of service to patients and colleagues
Experience Essential
Previous experience in an administrative or secretarial role. Experience of managing a varied workload and working to deadlines. Experience of dealing with confidential and sensitive information.
Desirable
Previous experience within a GP practice, NHS or healthcare environment. Previous medical secretarial experience. Experience of processing referrals. Experience of NHS e-Referral Service (e-RS) Experience of SystmOne.
Knowledge and Skills Essential
Excellent written and verbal communication skills Excellent organisational skills with good attention to detail Ability to prioritise and manage own workload Ability to work both independently and as part of a team Confident and professional telephone manner Good level of accuracy when processing information Understanding of confidentiality and data protection Ability to communicate appropriately with patients, clinicians and external organisations
Desirable
Knowledge of medical terminology Understanding of primary care and NHS services Knowledge of referral pathways and processes
Qualifications Essential
Good standard of general education, including English Good IT skills and confidence using computer-based systems
Desirable
Relevant administrative or secretarial qualification Medical terminology qualification or training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Willerby & Swanland Surgery
Address Willand Primary Care Centre
Lowfield Road
Anlaby
East Yorkshire
HU10 7JR
United Kingdom
Employer's website https://www.willerbysurgery.nhs.uk/ (Opens in a new tab)