About this role
Position Overview We are seeking a customer-focused Technical Support Representative to provide support for proprietary large-format X-ray systems. The ideal candidate will possess strong communication skills, the ability to confidently manage customer interactions, and a foundational technical understanding of Windows environments and application support. This role is highly client-facing and requires someone who can remain composed under pressure while delivering exceptional customer service. Key Responsibilities
• Serve as the primary point of contact for customers seeking technical assistance and support. • Manage customer interactions professionally, demonstrating empathy, active listening, and strong communication skills. • Handle critical and challenging customer situations while maintaining composure and control of the conversation. • Provide support for Windows-based applications, including troubleshooting file structures, system navigation, and application-related issues. • Assist with database-related support tasks and troubleshooting activities. • Diagnose and resolve technical issues or escalate complex problems to appropriate internal teams. • Collaborate closely with engineering, product, and support teams to ensure timely issue resolution. • Document customer interactions, troubleshooting steps, and resolutions within the ticketing system. • Participate in a comprehensive 5-week training program to learn proprietary systems, products, and support processes. • Manage an average call volume of 13-15 customer calls per day while maintaining high service standards. Required Qualifications
• 1+ year of experience in a customer-facing role such as technical support, customer service, help desk, or client support. • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Proven ability to manage difficult conversations and maintain professionalism in high-pressure situations. • Experience working in a Windows environment. • Understanding of file structures, file management, and general application support. • Strong problem-solving and troubleshooting skills. • Ability to learn new technologies and proprietary systems quickly. • Excellent customer service mindset with a compassionate and patient approach. Preferred Qualifications
• Prior technical support or help desk experience. • Exposure to database systems and database-related troubleshooting. • Experience supporting software applications in a customer-facing environment. • Familiarity with ticketing systems and incident management processes. Top Skills
• Technical Support • Customer Service • Windows Environments • Application Support • File Structure Management • Database Support • Troubleshooting • Call Center Support • Client Communication • Problem Resolution • Incident Documentation • Relationship Management Job Type & LocationThis is a Contract position based out of Quakertown, PA. Pay and BenefitsThe pay range for this position is $21.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Quakertown,PA. Application DeadlineThis position is anticipated to close on Sep 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.