About this role
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.
People Functions · Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. · Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. · Assist in all areas of Housekeeping as assigned · Assist in other areas of the department as needed. Product Functions · Verify room status on morning report; report discrepant rooms; prioritize and update status of checkout rooms. · Check the room status through HotSOS and assign the designated Room Attendant. · Inspect rooms cleaned by assigned room attendants, using designated checklist. Ensure rooms are cleaned to the hotel specifications. Follow up on corrections; directly contact room attendant and relay any deficiencies to be corrected. · Complete work order of maintenance / repairs and report to housekeeping coordinator. Contact directly for urgent repairs. · Accommodate guest requests of Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items. · Restock mini bar items · Keep clean all guest corridors, BOH pantries and corridors · Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor. · Perform any additional duties as assigned by the Director of Housekeeping / Housekeeping Assistant Manager Profit Functions · Check all the room amenities and items condition and report to Housekeeping Assistant Manager. POSITION: Housekeeping Supervisor DEPARTMENT: Housekeeping LEVEL Supervisor REPORTS TO: Housekeeping Assistant Manager SUMMARY: Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants and Floor Attendants, ensuring that all procedures are completed to the hotel's standards. EDUCATION: High School education or equivalent experience EXPERIENCE: Preferred one to two years experience in related position with Four Seasons or other organization TRAVEL: None · Check the all amenities quantities and request the correct amount of amenity to order.