About this role
What you get to do in this role:
Build and lead a high-performing team of Account Executives to drive both new business acquisition and expansion growth within Singapore's public sector, including government agencies, statutory boards, and government-linked companiesDevelop and execute a comprehensive sales strategy for the public sector segment in alignment with Sales Operations, encompassing competitive positioning, market presence, and go-to-market approach specific to government procurement and digital transformation initiatives for both new logos and existing account expansionActively engage in territory planning, relationship development with government stakeholders, and opportunity development while supporting Field Sales Teams in closing new business and expansion opportunitiesNavigate and leverage Singapore's government digital transformation roadmap (Smart Nation, GovTech initiatives) to identify and develop strategic opportunities across new prospects and existing customersRecruit, coach, and mentor team members to drive excellence in consultative and complex public sector selling, including new business development and account expansion strategiesDevelop territories, quotas, and performance metrics for the sales team; communicate expectations and drive accountability for both new business and account growthManage and report accurate forecasts and pipeline to the business, accounting for public sector sales cycles and procurement timelines across new and expansion opportunitiesAchievement of annual sales goals on a quarterly and annual basis, including new business targets and account expansion revenueEngage confidently at C-level and senior government official meetings to understand public sector business requirements, governance priorities, and IT transformation objectivesBuild effective working relationships with Solution Consulting, Customer Success, Marketing, Partner community, and ServiceNow executive leadershipDevelop and maintain strategic relationships with key government contacts, procurement decision-makers, and budget holders at both new and existing accountsActively manage and grow the existing customer base through regular strategic engagement, relationship development, and account planning to identify and pursue expansion opportunities, cross-sell initiatives, and upsell potentialPartner with government relations and public sector specialists to ensure effective positioning and compliance with government procurement requirements To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Extensive track record of successful new business sales and account expansion in complex, regulated environments with strong C-level presentation and negotiation skillsSpecific experience selling to and expanding relationships within Singapore government agencies, statutory boards, or GLCs is highly desirableDeep understanding of Singapore government procurement processes, budget cycles, and decision-making structuresStrong success in recruiting, coaching, and managing high-performing sales teams focused on both new business and account growthStrong strategic thinking with demonstrated analytical and financial planning skills to exceed quotasOwnership of accurate CRM reporting and forecasting for new business and account expansion pipelinesAbility to build long-term strategic relationships with senior government officials and stakeholders to support new business and expansion initiativesDemonstrated experience driving sales processes, pipeline generation, and working effectively with Sales OperationsUnderstanding of public sector business drivers, government priorities, and IT transformation agendasAbility to adapt and thrive in a rapidly changing environmentStrong business acumen with understanding of government budgeting and ROI modelsProven ability to develop and leverage partner relationships and networks to grow revenue through new business and account expansionTrack record of building self-motivated, collaborative teams and developing top performers through coaching and appropriate topgrading Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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