About this role
PURPOSE OF ROLE: To provide temporary support for the Early Years and Primary administration teams during a team member’s maternity leave, ensuring continuity, quality, and consistency of work across campuses. The current workload necessitates a substitute to effectively support each campus’s administration needs.
KEY ACCOUNTABILITIES:
Administration and Admission
• Provide daily operational support to parents, students, academic teams, nurse, and other departments. • Manage communication between school and parents, including translation. • Provide customer service support to parents and new customers in person, by phone, and through online channels. • Follow SOPs for enquiries, admissions, enrolment, and maintaining accurate student records. • Support the invoice lifecycle, ensure accurate payment collection, and follow-up • Support drop-off and pick-up routines, student safety, and attendance checks. • Record incident reports and share with the appropriate team. • Assist with ECAs, Summer Programme, sign-ups, and resource coordination. • Support school events with on-site duties, ticketing, and communication. • Record and follow up requests through the Admin Work Space. • Support document preparation as required. Registrar Part: - Support the creation, update and deletion of student profiles in our school system. - Upload soft-copy documents to each student’s school profile in school system. - Issue certificates and Transcripts of Record (TOR), along with relevant documents (e.g., report card, certificate IGCSE, As and A Level…). - Coordinate with the Academic Team regarding attendance records and ensure accurate attendance marking in the school system. - Provide information and respond to enquiries received though the school websites and Administration email in a professional and timely manner. - Review and organise student paperwork to ensure all important/required documents are completed and properly filed. - Support the verification of information accuracy in the Master File Dashboard.