About this role
Partners In Home Care is seeking a reliable HME Patient Service Technician to join our team!
As an HME Patient Service Technician, you deliver vital Home Medical Equipment (HME) directly to patients' homes, ensuring they receive the support needed for independent living. You serve as a crucial link between our organization and the individuals who rely on our services, directly impacting their quality of life. This role combines technical expertise with compassionate Patient Care, making a tangible difference in our community every day. You educate patients and their families, set up essential equipment, and provide ongoing support, embodying our commitment to excellence and empathy.
What We Offer:
We have a large variety of benefits and unique programs to help support our staff to maintain a happy, healthy work-life balance.
• Generous Paid Time Off
• Comprehensive Medical, Dental, & Vision -Beginning the first of the month following your start date. No months of waiting!
• Supplemental Insurance, FSA, & HSA Account Options
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Tuition Reimbursement
• Annual Training Budget for Personal Development
• Employee Assistance Program, Legal and ID Protection, Pet Insurance, Financial Wellness Program, and many more!
Department: HME
Schedule: Full-Time. Typically M-F with occasional evenings/weekends coverage.
Location: Based out of our Missoula, MT office, requires travel to other counties within our service area.
Job Duties and Responsibilities
• Delivers and picks up a wide range of Home Medical Equipment (HME) to and from patient residences and healthcare facilities.
• Performs thorough Equipment Setup, including assembly, installation, and configuration of HME according to manufacturer specifications and patient needs.
• Educates patients and caregivers on the proper use, maintenance, and safety of HME, ensuring complete understanding and comfort.
• Provides exceptional Customer Service, addressing patient questions, concerns, and technical issues with professionalism and empathy.
• Conducts routine Equipment Maintenance and performs minor repairs or adjustments on-site to ensure optimal functionality.
• Executes effective Troubleshooting to diagnose and resolve equipment malfunctions quickly, minimizing patient inconvenience.
• Manages daily Delivery Services routes efficiently, adhering to schedules and company policies.
• Completes accurate Documentation for all deliveries, setups, services, and patient interactions, maintaining meticulous records.
• Assists with Inventory Management by tracking equipment, supplies, and parts, ensuring proper stock levels and organization.
• Maintains up-to-date Product Knowledge on all HME offerings, new technologies, and relevant industry standards.
Required Qualifications
Education
• High school diploma or equivalent.
Experience
• One year of experience in a customer service role, preferably in a healthcare or technical service environment.
• Experience with Equipment Setup or Delivery Services is a plus.
Knowledge/Skills
• Possesses strong mechanical aptitude and problem-solving skills for Equipment Maintenance and Troubleshooting.
• Demonstrates excellent communication and interpersonal skills, especially in Patient Care and Customer Service interactions.
• Exhibits a foundational understanding of Home Medical Equipment (HME) and its applications.
• Manages time effectively and organizes daily tasks for efficient Delivery Services.
• Maintains accurate records and Documentation with attention to detail.
• Holds a valid driver's license and maintains a clean driving record.
Physical Requirements/Work Conditions
• Lifts and carries heavy equipment, often exceeding 50 pounds, independently and with assistance.
• Bends, stoops, kneels, and reaches frequently to set up and service equipment.
• Works in various home environments, which may include navigating stairs or confined spaces.
• Drives a company vehicle for extended periods throughout the day in diverse weather conditions.
• Responds to on-call duties as needed, including evenings, weekends, and holidays.
Partners In Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.