About this role
Role & Responsibilities:
• Strategic oversight, long-term planning, and departmental performance.
• Workflow optimization, carrier allocation strategy, vendor relations, and technology adoption.
• Establishes KPIs, safety protocols, and SOP compliance.
• Handles macro vendor/carrier disputes, departmental budgets, and cross-functional alignment.
• Mentors and evaluates supervisors and manages team of dispatches; handles overall staffing strategy and hiring.
• Direct contact with Key Custom