About this role
Position Summary:
The Inside Sales Representative will be responsible for interfacing directly with distributors and customers via telephone and electronic communication to provide support, process orders, and resolve issues. This role requires maintaining accurate records, handling customer inquiries and complaints, and coordinating with internal departments to meet delivery expectations. The ideal candidate will possess strong organizational, communication, and interpersonal skills and will contribute to building long-term customer relationships.
Key Responsibilities:
• Customer Interaction: Interface directly with distributors and customers via telephone or electronic means, providing prompt and friendly service to build and maintain customer loyalty.
• Record Management: Maintain detailed records of customer interactions, inquiries, comments, and complaints, ensuring proper follow-up actions and maintaining a telephone log.
• Order Processing: Accurately process incoming orders by verifying part/model numbers, pricing, discounts, and contract terms, and send order acknowledgments via fax or email.
• Order Follow-Up: Monitor and check the status of older and back-ordered items upon customer request.
• Issue Resolution: Handle and resolve customer complaints in a timely and professional manner.
• Shipping Coordination: Stage orders for shipping and prepare the necessary shipment documentation, ensuring timely and accurate delivery.
• Product Information: Provide customers with product pricing, delivery information, and related documentation.
• Product Knowledge: Learn and understand the technical features and benefits of products, gaining the ability to communicate product specifications effectively to customers.
• Account Management: Set up new customer accounts as needed and assist with maintaining distributor/customer databases.
• Internal Collaboration: Communicate and coordinate with outside sales reps, production, technical personnel, engineering, and other departments to meet customer needs and delivery requests.
• Returns Management: Assist with material return requests and ensure appropriate handling.
• Continuous Improvement: Actively participate in training to learn technical information and develop basic product knowledge.
• Other: Other duties may be required as assigned by the Company.
Qualifications:
• Strong organizational and multitasking skills with attention to detail and accuracy.
• Excellent verbal and written communication skills, along with strong active listening abilities.
• Proven ability to analyze and solve problems independently and collaboratively.
• Demonstrated ability to work well within a team and adapt to changing priorities.
• Knowledge of basic customer service principles and practices.
• Familiarity with PC-based applications, including Microsoft Office Suite and Google platforms.
• Ability to learn and apply technical product knowledge.
• Strong work ethic, flexibility, and a willingness to take on additional responsibilities as needed.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in sales, customer service, or a related field is a plus.
Working Conditions/Physical Requirements:
• This position operates in an office environment, involving prolonged periods of sitting and computer use.
• May occasionally be required to lift or move up to 25 pounds.
• The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary.
• Monday - Friday 8a-5pm in onsite sales team environment.
• Opportunities to participate in trade shows a few times a year.
EEO, including disability and vet
We Look forward to hearing from you!