About this role
ARE YOU READY TO LOVE WHERE YOU WORK AND WHAT YOU DO?
Impactful companies are built by extraordinary people - period. We know that when you love your work, our clients win, so we maximize your potential and workplace happiness from day one with:
• Ideal work-life balance working Monday to Friday, DAYS!
• Competitive pay plus merit increases
• Annual cost-of-living adjustments
• Health & dental benefits / Employee and family assistance program - available immediately
• 3 weeks vacation increasing with tenure, plus personal leave and sick time - available immediately
• Employee and family discounts
• Annual bonus
• RRSP matching
• The opportunity to represent a company who makes a real difference in the community through our Careica Gives volunteerism and corporate donations initiative (https://careicahealth.com/careica-gives/)
• The opportunity to work in a collaborative, client-focused and fun-loving culture rooted in caring (we don’t just say it - we live it)
This is a career for those who love guiding others through their health journey and are blessed with the gift of organization. Our purpose is "Helping people live their best lives" and we are fulfilled when we improve the health and well-being of our clients.
TELL ME MORE ABOUT THE ROLE:
To an oxygen client, interacting with our company feels effortless. Whether they reach out via phone, email, or chat, they experience a seamless resolution. They receive clear answers, empathetic support, and prompt turnarounds that make their health journey easier.
But behind that customer-facing interface? It is a dynamic logistics hub operating with absolute focus and speed.
Our Client Service Coordinators straddle two demanding worlds simultaneously. They perform a continuous, high-stakes balancing act to keep our operations fluid:
• Calm and reassuring assistance: Delivering patient, articulate, and highly personalized assistance to a client who needs a problem solved right now.
• Problem-solving behind the scenes: Navigating multiple software systems, analyzing insurance offerings, scheduling clinicians, updating client files, and collaborating client care across various departments.
Every positive client outcome is the direct result of this fast-paced, highly skilled administrative choreography.
WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE?
• Completion of high school
• Exceptional customer service skills
• Medical office education or experience is welcomed
• Well organized and tech savvy (able to confidently use MS Office)
IF YOU ARE INTERESTED IN MAKING A REAL DIFFERENCE:
Please attach your resume and optional cover letter, then answer the skill testing questions. If you’d like to learn more about Careica Health, visit our website at https://careicahealth.com/# $22.37 to $33.19 per hour (1950 hours/year)