About this role
Volunteer Coordinator - Home Support
Salary: £16.00 per hour (self-employed) Location: Milton Keynes, Buckingham, Northampton and Bedford (travel expenses covered) Working pattern: Part time, 16 hours per week (flexible), self-employed contract
About Al's Pals
At Al's Pals, we believe no one should face cancer alone. Patients and their families often tell us how isolating and frightening a cancer diagnosis can feel, and how much difference a compassionate, supportive presence makes.
Role overview
As Home Support Volunteer Coordinator, you will lead and support a team of volunteers who provide emotional support to patients and their families in their own homes. You will recruit, mentor and coordinate volunteers, and help ensure patients receive consistent, compassionate care.
What you'll be doing
Volunteer leadership and mentorship Work with the CEO to plan volunteer recruitment and improve onboarding processesReview incoming referrals, meet with patients, and match them with a suitable volunteerAttend initial home visits to introduce volunteers to patientsHold regular check-ins and formal one-to-one supervision with volunteers every 2 to 3 months, in line with GDPR requirementsMonitor visit frequency and arrange alternative support if a volunteer is temporarily unavailableSupport volunteer health and safety as lone workers, and provide guidance during emergencies Collaboration and team building Host bi-monthly team meetings for home support volunteersWork with the CEO and Hospital Support Coordinator on joint volunteer meetings Community outreach and advocacy Visit GP surgeries, community hubs and healthcare centres across Milton Keynes and surrounding areas to raise awareness of the serviceAttend, and occasionally present at, health and wellbeing events, support groups and professional networks Working relationships and standards Build relationships with external medical professionals, social care teams and other staff involved in patient careRepresent Al's Pals professionally when responding to public enquiriesSupport the organisation's commitment to diversity, equity and equal opportunitiesWhat you won't be expected to doManage hospital-based volunteers, unless agreed for exceptional circumstancesTake on extra supervisory responsibilities outside the scope of this role without agreement What you'll bring A genuine, compassionate understanding of the emotional challenges faced by people affected by cancerA warm, supportive approach to managing and motivating volunteersStrong interpersonal skills, face-to-face and over the phone, with clear written communicationGood time-management skills and the ability to work independentlyA calm approach under pressure, with the ability to provide clear guidance during emergenciesOpenness to feedback and to suggesting improvements to ways of workingWillingness to complete ongoing training and follow safeguarding and organisational policiesWorking knowledge of the UK welfare benefits system is helpful, though training can be provided What's on offer £16.00 per hour, self-employed16 hours per week, flexibleTravel expenses covered Additional information
This is a part-time, self-employed role reporting to the Chief Executive Officer.
Al's Pals is committed to equal opportunities and welcomes applications from all sections of the community.
You may have experience of the following: Volunteer Coordinator, Community Volunteer Coordinator, Volunteer Manager, Volunteer Services Coordinator, Home Support Coordinator, Patient Support Coordinator, Community Engagement Coordinator, Volunteer Programme Coordinator, Cancer Support Volunteer Coordinator, Community Outreach Coordinator
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