About this role
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions.
The Credit & Collections Analyst – Alere Toxicology Services is responsible for managing a complex, aged, and manually maintained accounts receivable portfolio, with a primary focus on credit memo utilization, account reconciliation, and legacy balance cleanup.
This role requires a high level of ownership, analytical judgment, and independent problem-solving, operating in an environment with limited automation and requiring reconstruction of accurate account positions.
ESSENTIAL DUTIES AND RESPONSIBILITIES – (KEY ACTIVITIES)
• Manage a portfolio of accounts with a focus on aged and complex AR balances
• Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances
• Perform account-level reconciliations to validate true customer balance positions
• Investigate legacy balances and determine appropriate action: offset (credit vs invoice), collect, escalate or recommend write-off
• Develop segmented resolution strategies (not one-size-fits-all collections)
• Own reduction of historical AR backlog through structured cleanup approaches
• Execute targeted collections on valid and supported balances only
• Identify and resolve discrepancies such as: unmatched credits, invalid invoices, misaligned account balances
• Partner with Billing, Operations, and Cash Application to resolve root cause issues
• Ensure alignment between account status (open, closed, inactive) and financial balances
• Use Excel and available data to track progress and identify aging drivers and trends
• Document findings, actions taken, and resolution status clearly
• Escalate systemic issues impacting AR accuracy and financial reporting
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
• Other duties as assigned.
EDUCATION/EXPERIENCE
EDUCATION:
• Completed at least 4 years in College or with an associate's or Bachelor’s Degree related in Business, Finance or accounting courses.
• 3–5+ years of experience, with demonstrated exposure to:
• aged or legacy AR portfolios
• account reconciliation or cleanup initiatives
• manual or low-automation environments
SKILLS AND ABILITIES:
• Strong analytical and account reconciliation skills
• Advanced Excel proficiency (pivot tables, lookups, data analysis)
• Ability to work independently in unstructured environments
• Strong problem-solving and critical thinking capability
• Ability to distinguish between collectible vs non-collectible balances
• Results-driven with strong ownership mindset
• Confident communicator, able to challenge discrepancies and drive resolution
• High attention to detail with ability to manage high-volume workloads
• Strong cross-functional collaboration skills
• Persistent and accountable — drives issues through full resolution
KNOWLEDGE:
• Understanding of end‑to‑end Order‑to‑Cash processes.
• Knowledge of credit memo and invoice lifecycle
• Experience in healthcare or diagnostics environment (preferred)
• Familiarity with HIPAA , data integrity and financial controls.
The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)