About this role
Key Responsibilities Order Processing (Primary Function)
• Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team. • Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs). • Verify order information including product availability, pricing, customer details and shipping requirements prior to processing. • Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day. • Update order status accurately within the Order Management System. • Identify and resolve routine order discrepancies, escalating complex issues where necessary. • Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment. • Support inventory reconciliation and order verification activities where required. • Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency. Logistics & Warehouse Support (Secondary Function)
• Prepare, pack and organise completed orders for dispatch. • Coordinate with external delivery providers and act as the point of contact for delivery-related matters. • Ensure special delivery requests and urgent deliveries are fulfilled accordingly. • Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required. • Support inbound warehouse activities by receiving and verifying incoming goods, reporting discrepancies and generating Goods Receipt documentation. • Support outbound shipment preparation, including packing, documentation and courier arrangements. • Ensure completeness and proper handover of dispatched jobs and supporting documentation. • Assist with retrieval of documents, signed invoices and other logistics-related administrative requests from internal stakeholders. • Support inventory movements and warehouse housekeeping activities where required.
Key Requirements
• GCE 'O' / 'N' Levels, NITEC or ITE Certificate. • Diploma holders are welcome to apply. • 1–2 years of experience in order processing, warehouse operations, logistics or customer operations. • Experience in the ophthalmic or healthcare industry is advantageous but not essential.
Knowledge / Skills
• Strong attention to detail and accuracy. • Good organizational and time management skills. • Ability to prioritize multiple tasks in a fast-paced environment. • Customer-focused mindset with a commitment to service excellence. • Effective communication and teamwork skills. • Basic analytical and problem-solving abilities. • Ability to work independently with minimal supervision. • Proficient in Microsoft Office applications. • Familiarity with ERP, Warehouse Management Systems (WMS) or Order Management Systems (OMS) is an advantage. • Adaptable and willing to learn new operational processes across multiple functions. • High customer orientation. • Good command of spoken and written English is a must • 5.5 work day
Your ZEISS Recruiting Team: Rebecca Felix