About this role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Main responsibilities
• To coordinate all Hub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualising and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non-compliances through improvement/complaint system in place.
Accountabilities
This position will be measured against:
• Response to customer as per agreed targets, especially related to port call follow up and sending Disbursement to customers within agreed timelines.
• Hub agreement profitability
• Vendor Management (Appointment and Settlement of Invoice)
• Target KPI for local agent Disbursement Account
• Work process efficiency
• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time
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