About this role
Reports To: Director of Nutrition and Food Service Duty Days: 197 Days Wage/Hour Status: Non-Exempt Pay Grade: AS02 Qualifications: High school diploma required, college hours preferred Successful related work experience Electronic communication and public relations skills Extensive computer skills, software application knowledge and file maintenance skills Expertise in all appropriate office machines Maintain confidentiality Ability to work within deadlines and handle frequent interruptions Detail and number oriented Flexibility and ability to organize self and others to be self-motivating Cooperative with other school personnel, parents and patrons Bilingual preferred (English/Spanish) Primary Purpose: To assist the office financial clerks in processing free and reduced meal applications and other financial responsibilities in addition to offering excellent customer service to department visitors, District staff, and patrons Major Duties and Responsibilities:
• Utilize positive customer service skills to greet and assist office guests in person, on the telephone, or by email.
• Screen calls and transfer messages.
• Convey substitute assignment information.
• Communicate with District parents by answering questions and concerns as needed.
• Assist District patrons in completing the free and reduced meal application.
• Contact parents regarding student balances.
• Maintain student balance and free and reduced application data.
• Organize and process free and reduced meal applications in a timely manner.
• Assist in maintaining free and reduced meal application filing system.
• Process monthly state direct certification list.
• Maintain District records management.
• Translate written correspondence as required.
• Assume additional duties as assigned.
Equipment Used: Personal computer and all appropriate office equipment, printer, copier, scanner, calculator, fax machine Working Conditions: Mental demands/physical demands/environment factors. Work with frequent interruptions, maintain emotional control under stress. Repetitive hand motions. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.