About this role
About the Role We are looking for a detail-oriented, customer-focused Supply Chain Administrator to join our team. In this role, you will play a critical part in supporting the sales process, maintaining client satisfaction, and ensuring smooth day-to-day operations for both our sales team and our customers. ________________________________________ Key Responsibilities • Act as a liaison between the sales team, internal departments, and clients to ensure accurate communication and efficient workflow. • Prepare and manage client documentation, proposals, presentations, and contracts. • Assist in managing key accounts by responding to client inquiries, resolving issues, and ensuring a high level of customer service. • Maintain and update accurate customer and sales data, together with providing analysis of the date. • Generate sales reports and assist in analysing performance metrics. • Process sales orders and ensure timely delivery in collaboration with operations or logistics teams. • Support onboarding of new clients and help with account setup. • Identify opportunities to improve customer experience and suggest process improvements. • Maintaining custom procurement stocks/solutions tailored to specific customer production requirements. • Deliver cross-functional cover and support for the Despatch Team to maintain seamless uninterrupted shipping workflows. ________________________________________ Requirements • 1–2 years of experience in a sales support, account coordination, or administrative role. • Strong organisational and time management skills. • Ability to work as part of a team. • Excellent verbal and written communication skills. • High attention to detail and accuracy. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). • Ability to work independently and as part of a team in a fast-paced environment. • Customer-first mindset with a problem-solving attitude. • To have a positive attitude and mindset.