About this role
Job summary
An exciting opportunity has arisen within the NWAT team.
We are looking to recruit an enthusiastic and motivated person to join our team.
NWAT is a specialist NHS Regional Service providing assistive technology, advice and support to patients with complex needs, to enable them to retain greater independence in their place of residence.
It serves a population of almost 7 million people living in the Greater Manchester, Cheshire and Merseyside, Lancashire and South Cumbria Region.
The service provides environmental control equipment to enable patients with complex needs to enhance their independence within their home environment, which may include the installation of technology to access remote control telephones, bed controls, intercoms, sockets and entertainment equipment.
The successful candidate will have administrative experience, excellent interpersonal and organisational skills, with a commitment to customer / patient care and a flexible approach to working.
Main duties of the job
o To provide comprehensive administration support to the NWAT Multi-disciplinary teamwhich is made up of Rehabilitation Engineers, Occupational Therapists and Admin - to ensure safe and effective delivery of patient care
o To act as point of contact for all forms of communication for Health and Social CareProfessionals, patients and carers to support the delivery of a high-quality service topatients and staff
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description Job responsibilities
To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists andAdmin. To record and analyse agreed data for the NWAT MDT Team in accordance with Trust and National Guidelines (NHS England Service Specification for the Provision of Environmental Control Equipment for Patients with Complex Needs To collate patient sensitive data to support accurate and timely reports To input accurate and timely data into the NWAT team database and systems To be responsible for co-ordinating key Team meetings with appropriate staff to ensure outcomes are notified to the appropriate staff within agreed time frames To ensure the NWAT service is organised in accordance with team processes including liaison with relevant NWAT team members to ensure appropriate and effective delivery of care To collate and distribute information using appropriate means of communication including electronically.
To ensure relevant documents and resources are available to the NWAT team To obtain all necessary documentation to assist in reporting and conducting audits To ensure communication regarding patient care is prompt and to ensure all messages received via the NWAT user helpline are dealt with effectively To deal with correspondence, telephone and personal enquiries relating to appointments, cancellations and information. To organise activity in line with NWAT MDT Team and Trust policy. To communicate with all members of the NWAT MDT Team, Therapists, Nurses, Health Care Professionals, Administration staff and staff from other departments and hospitals as appropriate to support patient care. To co-ordinate aspects of meetings related to the NWAT team including maintaining a diary, confirming staff availability, booking rooms, constructing agendas, taking accurate minutes and distributing notes. Ensure all outcomes are documented. To maintain filing and information systems including archiving of patient records as appropriate. To provide administrative support to the NWAT MDT Team including organising meetings, contacting patients and arranging appointments, supporting Induction and Study Days both internally and externally. Prepare draft letters and forms on behalf of the NWAT MDT Team as required. To perform general clerical duties including filing, photocopying, collating of documents as required.
Person Specification
Qualifications Essential
NVQ Level 3 in Business Administration or Customer Care
Experience Essential
Use of computer systems Previous healthcare sector experience Previous clerical experience
Desirable
Data inputting experience
Knowledge Essential
Excellent communication skills Ability to communicate at all levels Excellent organisational skills Ability to use own initiative Enthusiastic and hard working Can prioritise workload by use of time management Knowledge of IT packages (Microsoft Office / Excel / Access)
Other Essential
Willingness to work flexibly across sites when required. Ability and willingness to undertake further training as necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Aintree
North West Assistive Technology, Ground Floor, Aintree House
Lower Lane, Liverpool
L9 7AL
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)