About this role
Job summary
We are seeking a reliable and organised Band 3 Administrator to join the Inner North West London Single Point of Access (SPA) team. This role provides essential administrative and clerical support to clinical services and acts as a key point of contact for patients, carers and healthcare professionals.
The post holder will play an important role in ensuring referrals are processed accurately, safely and in a timely manner, supporting the delivery of high-quality, compassionate care. They will work closely with colleagues in a busy and collaborative environment, contributing positively to team objectives and patient experience while working in line with the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.
Main duties of the job
Act as the first point of contact for patients, carers and professionals, responding to enquiries in a professional and timely manner Receive and action inbound calls in line with service standards Register and process new referrals in accordance with Standard Operating Procedures Book, amend, and cancel appointments and clinics Maintain accurate and up-to-date electronic patient records Manage waiting lists and identify urgent referrals for appropriate escalation Provide clear and timely appointment information, including arranging interpreters and transport where required Manage the SPA generic inbox and respond to queries within agreed timescales Produce clinic letters, reports and routine correspondence to required standards Support team meetings, audits and service activities as required Prioritise and manage workload effectively to meet service demands Communicate clearly via telephone, email, written correspondence and face-to-face Work collaboratively with colleagues to ensure accurate service information and a positive team environment Escalate concerns, complaints, or risks appropriately, maintaining confidentiality at all times Complete mandatory training and take responsibility for ongoing learning and development Support the induction and training of new team members Adhere to health and safety, data protection and information governance requirements.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care
Job description Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Education/Qualification Essential
Good literacy and numeracy, general education Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience Essential
Secretarial/administrative experience in an office environment Experience of working with the general public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
Experience of working in a health care environment
Skills and Knowledge Essential
Understanding of the need for confidentiality Ability to create and structure office systems e.g. filing, stationery and equipment ordering Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook ) Accurate copy typing Able to work at speed whilst maintaining accuracy (assessed via a test at interview) Able to prepare routine correspondence independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central London Community Health Trust
Address The Medical Centre
Woodfield Road
London
W9 3XZ
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)