About this role
Job summary
We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so).
You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with both routine and emergency situations. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall.
Main duties of the job
This role involves a wide variety of duties, and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. The successful candidate will need to be IT literate
As a Security Officer for Sandwell and West Birmingham NHS Trust you will be expected to patrol hospital premises, monitor state of the art CCTV systems from a dedicated Control room based at Midland Metropolitan university Hospital, control access to restricted areas, and respond to alarms, emergencies, and security incidents. Work closely with clinical staff, management, and external agencies such as the police to manage risks including violence and aggression, theft, safeguarding concerns, and public safety issues.
The role requires strong communication skills, both written and spoken, conflict management, and observational skills to effectively de-escalate situations and ensure the wellbeing of patients, staff and visitors. As a Security Officer you must follow NHS policies, health and safety regulations, and national security guidance to support a safe healthcare environment.
About us
Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license.
A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing.
You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must complete the required training.
Job description Job responsibilities
Please see attached Job Description and Person Specification for details on the main duties and responsibilities
Person Specification
Experience Essential
Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust.
Qualifications Essential
General GCSE education grade C or above Full uk car driving license 2 Years Previous security experience in a large and diverse organisation
Desirable
Evidence of Continued Professional Development in a Security related field. (ACT) SIA Door supervisor Licence anmd or CCTV Public Open Space Licence. Physical intervention Training - Maybo / CPI trained
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address SWB NHS Trust
Sandwell and West Birmingham NHS Trust
Sandwell & west Birmingham
B18 7QH
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)