About this role
Job summary
Join Our Team! If you are someone who thrives on keeping things running smoothly, loves being the friendly face people rely on, and takes pride in organised, accurate work, this role will suit you perfectly!
We are seeking a proactive and highly organised Business Support Senior Administrator to join our friendly team based at our Torbay site at the Annexe, Torbay Hospital. This pivotal role provides essential administrative and customer facing support to our MERs pathway, helping to ensure the smooth, efficient, and professional running of the service each day.
You will work closely with your business support colleagues, frontline clinicians, and Psychiatry Consultants, delivering collaborative, accurate, and reliable secretarial and administrative support across the team.
This is a permanent full time position working 37.5 hours per week.
Main duties of the job
Diary Management
Use of electronic systems
Preparation of electronic and paper files
Producing letters and reports
Assisting with reporting and compilation of data
Processing of incoming correspondence
Providing excellent customer service by responding to face to face and telephone queries in a timely and accurate way
Support to clinical team members
General administrative tasks
About us
About us
At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people across Devon and Torbay. We aim to create an environment where children and young people can thrive and are committed to reducing health inequalities and providing specialised support, empowering them to lead healthy, fulfilling lives.
Our children and young people say
We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.
Who we are
We are an alliance of NHS organisations led by Devon Partnership Trust in partnership with Torbay and South Devon NHS Foundation Trust. We are a group of professionals including psychologists, psychiatrists, occupational therapists, speech and language therapists, physiotherapists, nurses and many other professions.
Join us in beautiful Devon
With access to moors, sea and cities, there are plenty of opportunities to enjoy Devon. Whether you enjoy spending time in the cultural hub of Exeter, exploring the Jurassic coastline or discovering the world surfing reserve in North Devon there really is something for everyone.
Job description Job responsibilities
Full details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Information regarding the Managing Mood, Emotions and Relationships (MERS) Pathway can be found on the Children and Family Health Devon website here: Our Pathways - Children and Family Health Devon
Person Specification
Qualifications Essential
Good general education eg GCSEs or equivalent
Desirable
NVQ level 3 Business Administration or equivalent experience.
Experience Essential
Computer Literate Good working knowledge of Microsoft Office packages including Outlook, Word, Excel. Willing to undertake training relevant to the post. Clerical, administrative or reception experience (minimum 1 year).
Desirable
Good knowledge of a wide range of office procedures. Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
Specific Skills Essential
Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing. Good planning and organisational skills and ability to meet deadlines. Ability to prioritise and manage workload within a busy environment.
Desirable
Ability to support and advise lower banded staff. Ability to delegate tasks. Minute taking. Interested/enthusiastic about working within our services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Devon Partnership NHS Trust
Address CFHD
Torbay CAMHS
187 Newton Road
Torquay
Devon
TQ2 7BA
United Kingdom
Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)