About this role
Job summary
Bradley's Practice - We have Part Time clinical administrator role based at both of our sites, Mold and Buckley . Hours of work can vary from 07.45am - 18.30pm, Monday to Friday.
The role of a clinical administrator is to be the welcoming face of the practice, dealing with telephone calls and visitors and an effective manner. You would also be working on navigation and booking patients into appointments. The work is varied and interesting and can be challenging.
Main duties of the job
We are looking for a self motivated individual who is capable of working on their own initiative and also who can work well with others. You would need to be well organised and be patient focused. Excellent IT skills are an advantage as most of the work involves using PC's on a daily basis. Would be an advantage if you have previous clinical experience.
About us
At Bradley's Practice we have 9 GP partners, Nurses, Advanced Nurse Practitioners and Health Care Assistants - these clinical staff are supported by reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Mold which cover a wide practice area, with approx 18000 patients.
Job description Job responsibilities
Clinical Administrator
Operating Telecommunications System
Receive and make Practice telephone calls, e.g. dealing with patient queries.
Maintaining telephone directory of necessary telephone contacts.
Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.
Operation Of Computer Clinic System
Adding and cancelling appointments on computerised system.
Identifying patient details, collate information and pass to navigation team.
Reporting faults with hardware or software relating to Emis medical system to supervisor.
Inputting requests for Home Visits onto the computer.
Using Electronic Mail to send and receive messages, internally and externally.
Receive and Assist Patients
Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.
Identify and pass on patient prescription sheets.
Collect and record dispensing/private fees and provide receipts where applicable.
Inform patients of complaints procedures and log any informal complaints.
Order ambulance transport for patient when required.
Navigation
Using our triage system to book appropriate appointments for patients
Cancelling appointments when requested
Working through emails and tasks and signposting patients for best care
Stock Control
Ensuring an adequate supply of stationary, documents, bottles etc.
Maintain Reception Area
Making sure any displays/patient notices are kept tidy and up to date.
Making sure the reception desk is attended at all times.
Security of Premises
Opening and closing premises when necessary.
ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.
Person Specification
Skills Essential
Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills
Desirable
Typing skills (preferably in a medical environment)
Experience Essential
Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
Experience of working within a General Practice Reception environment Practical experience of Emis or other medical computerised recording systems
Knowledge Desirable
An understanding of a General Practice Reception environment
Behaviours Essential
Planning and organising Performing under pressure Adaptability Team working Self motivated Flexibility Confidentiality
Qualifications Essential
Good standard of general education Standard Grade Mathematics or Equivalent Standard Grade English or Equivalent
Desirable
NVQ in Customer Service or Administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bradley's Practice
Address Buckley Medical Centre
Alltami Road
Buckley
Flintshire
CH7 3PG
United Kingdom
Employer's website http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)