About this role
Job summary
We are seeking a friendly, organised and professional Medical Secretary to join our busy GP Practice. The role is for 17 hours per week and the work pattern will be:
Monday: 13.00 to 17.30
Tuesday: 08.00 to 17.00
Thursday: 13.00 to 17.00
Main duties of the job
The successful candidate will provide high-quality administrative and secretarial support to our clinical team, ensuring the smooth coordination of patient referrals, correspondence, and medical records.
This is an excellent opportunity for someone with strong communication skills, excellent attention to detail and the ability to work efficiently in a fast-paced healthcare environment.
About us
We are a friendly and forward-thinking GP Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.
We are a flexible, friendly and supportive Practice. Ensuring our employees feel valued and happy in the workplace is an important value to us.
Job description Job responsibilities
Main responsibilities:
Type letters, reports and associated documentation as required.Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in the required format.Manage all enquiries in an effective mannerManage and action all incoming emailsAccurately input and update data in the patient's healthcare records as necessaryProcess referrals using the electronic referral system (ERS)Answer incoming phone calls, transferring calls or dealing with the callers/patients queries appropriatelyManage all administrative queries as necessary including Docman and EMIS tasks and rapid access and reports.Run system searches including ERS Worklists, and report on outstanding referrals, ensuring patient records and referring GPs are kept up to date.Process and transcribe orthopaedic clinic dictations on LexacomSupport all clinical staff with general administration tasks as requested.
Person Specification
Experience Essential
Previous experience of working in a GP Practice or healthcare setting Experience of working in a busy environment working to tight deadlines Experience working in an environment with direct patient contact
Desirable
Experience of working as a Medical Secretary Knowledge of the NHS e-Referral Service Knowledge of EMIS, Lexacom and Docman Knowledge of local hospitals
Skills Essential
Ability to communicate effectively with people at all levels by telephone, email and face to face Excellent attention to detail and literacy skills Excellent organisation skills with the ability to prioritise and multi-task Able to work under pressure and to deadlines Able to work well as part of a team Tact, diplomacy and sensitivity Flexibility and confidentiality Strong IT skills
Desirable
Minute taking
Qualifications Essential
Minimum Grade C (4) GCSE or equivalent in English Language and Maths or equivalent qualification
Desirable
Medical Secretary Course/Diploma Medical Terminology Course
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Park Surgery
Address 116 Kings Road
Herne Bay
Kent
CT6 5RE
United Kingdom
Employer's website https://www.parksurgery.net/ (Opens in a new tab)