About this role
Job summary
We are looking for a part-time (25 hours) Care Navigator/Receptionist to join our friendly, patient-focused team.
This position is a permanent one and working hours will be over 5 weekdays
Shift pattern will be:
Monday- Friday, mix of morning and afternoon starts.
Please do not apply if you are unable to accommodate the shift pattern.
Main duties of the job
Experienced with SytmOne -Minimum of 1 year experience in GP practice
Speaking with patients face-to-face, over the phone, or online to understand their needs and direct them to the most suitable clinician or service.
Booking, cancelling, and rearranging appointments while ensuring urgent cases are prioritised correctly.
Explaining GP practice services, NHS pathways, and self-care options. Helping patients understand where they can receive the most appropriate and timely support.
Helping elderly patients, carers, patients with disabilities, language barriers, or complex needs to access healthcare and additional support services.
Managing common patient queries such as test results, prescription requests, fit notes, registration forms, and follow-up appointments.
Recognising concerns involving vulnerable adults, children, domestic abuse, mental health crises, or patients at risk, and following safeguarding procedures appropriately.
Maintaining accurate and confidential patient records, documenting conversations, referrals, and actions taken using the practice clinical system.
Working in line with NHS guidelines, confidentiality rules, GDPR, safeguarding policies, equality and diversity standards, and practice procedures.
About us
Why Join Our Practice?
Be part of a practice that has family friendly ethos That cares for patients and is supportive to all staff Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level. We are a friendly, caring and supportive practice. We provide high quality patient-centered care in inner city Bradford. Experienced training practice, GP Trainees, and medical students Modern purpose-built premises. GPwSi Diabetic clinics.
Job description Job responsibilities
Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services. To ensure that all patients have a positive experience. To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals. To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times. To provide a professional call handling service and associated administration duties. To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service. To record all essential information accurately.
Person Specification
Qualifications Essential
-GCSE grade A to C in English and Maths (or equivalent). -A minimum of 1 year experience with SystmOne. -Excellent communication skills, both written and verbal. -Competent in the use of IT. -Ability to deal confidently and courteously with people both in person and over the telephone. -Ability to work flexibly as a team member. -Able to work on own initiative and prioritise workload. -Empathetic, honest & caring. -Able to work under pressure.
Desirable
Experience in a patient facing/customer service role
Experience Essential
-1 Year minimum experience of working with SystmOne -1 Year minimum experience of working in a customer service role
Desirable
-Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HORTON PARK MEDICAL PRACTICE
Address 99 Horton Park Avenue
Bradford
West Yorkshire
BD7 3EG
United Kingdom
Employer's website https://www.horton-park.co.uk/ (Opens in a new tab)