About this role
Job summary
The community service are seeking ideally an administrator to join our team.
The role will support reception cover and back office functions to support the smooth running of the service. You will support a number of our clinical teams but primarily respiratory, SLT, Stroke and dietetics.
This role will be based from Kennedy House, but at times you may be asked to support at Clacton hospital, Harwich hospital, Primary Care Centre or The Crescent in Colchester by prior arrangement.
Our admin colleagues are key to ensuring patients are registered, booked, caseloads up to date, and communications sent out and received. They also take phone calls from our patients and process documents. Good communication skills to be able to communicate with public, patients, staff and wider health system colleagues is essential.
IT skills are required, as we are an electronic based system but we provide full training on our electronic patient system and processes.
Our service operates Monday to Friday only, so no weekend of bank holiday working.
Main duties of the job
Consistent provision of administration support to the team.
To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.
To utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of theresponsibilitiesand dutiesof this role please see the attached job description.
Person Specification
Experience Essential
Excellent numeracy/literacy skills Excellent IT Skills
Desirable
Previous customer service experience Knowledge of SystmOne Care Flow Evolve
Qualifications Essential
GCSE in English and Maths or equivalent
Knowledge Essential
Confidentiality and Data Protection Customer Service
Desirable
Understanding and knowledge of patient needs within the NHS.
Skills Essential
Standard Keyboard skills Ability to work well in a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Kennedy House
Clacton
CO15 4AB
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)