About this role
Job summary
Are you looking for a reception based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Receptionist to join the existing team...
We are currently seeking an enthusiastic and motivated Receptionist to work in our Central Youth Team based at 80 St Stephens in Norwich.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
To provide reception cover during working hours of Monday to Friday 9:00am to 5:00pm.
Main duties of the job
Communication:
Operate the Locality switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner. Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.
Knowledge & Training:
Undertake professional development as identified in appraisal and supervision.
Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
General:
Log visitors in and out of building, allocating ID badges as appropriate.
Sort and distribute incoming and outgoing mail.
Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
Receive and process information from teams including typing, photocopying and faxing documents. Maintain room booking systems.
About us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Interviews are yet to be confirmed, and candidates may only be given a minimum of 3 days notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person Specification
Qualifications Essential
NVQ 2 Customer Services or equivalent experience
Desirable
Knowledge of Trust's electronic records
Experience Essential
Use of ICT applications/ packages Dealing efficiently and politely with both internal and external customers
Desirable
Data inputting/similar work
Skills Essential
Effective and articulate communicator Ability to work under pressure Organised, able to prioritise
Knowledge Essential
Microsoft packages Data inputting
Desirable
Knowledge or Clinical and Patient Administration Systems
Other Essential
Ability to work flexibly Reliable Able to travel independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address 80 St Stephens Road
Norwich
NR1 3RE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)