About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, conscientious and motivated individual to work as a Resilience Planning Manager within the North East and North Cumbria System Coordination Centre (SCC). This is an interesting and varied role and would suit a highly organised individual with direct experience of working within an urgent or emergency care setting, emergency planning or with previous experience of working in System Coordination Centres.
Please note this post is only accepting applications from current staff members of North East and North Cumbria Integrated Care Board and staff members of North of England Commissioning Support (NECS).
We reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
The Resilience Planning Manager will maintain system situational awareness and coordinate responses to operational pressures across acute, community, mental health, primary care and social care services across the Integrated Care System. You will be essential in monitoring system activity, troubleshooting issues, and maintaining service quality within a fast-paced environment. Using a range of dashboards to interpret data to predict upcoming areas of demand and work with system providers on a range of actions to proactively reduce the impact on patient flow and improve patient safety. Previous experience with dashboards including UEC RAIDR Microsoft Power BI is beneficial however not essential.
You will work as part of a dynamic team to lead surge and incident management which is integral to the System Coordination Centre's ability to provide comprehensive support coverage across its operating hours, from 8 AM to 8 PM, seven days a week. The role requires working on a rotating roster across a 7-day week, which includes weekends and public holidays. Flexibility and commitment to this varied schedule are essential for this post, as each shift directly contributes to our ongoing success in meeting service demands.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job description Job responsibilities
You will work in fast paced environment managing your own workload and prioritising as necessary to meet the demands of the role. You will have excellent organisational skills and an ability to work on your own initiative. You must be able to demonstrate exceptional verbal and non-verbal communication skills, including report writing and presentational skills as you will support communication and coordination with and across organisations during periods of system pressure or incidents.
In line with the NENC ICB Hybrid Working Policy you will be required to attend and work at the SCC in Pemberton House, Sunderland as well as being able to work remotely. However, the post holder may be expected to work from any of our offices and regional travel may be required and at short notice to fulfil this role.
Person Specification
Qualifications Essential
Diploma in Health Emergency Preparedness, Resilience & Response or equivalent level experience Educated to Masters level or equivalent level of experience of working in an EPRR environment including provider organisations Have recently completed the Principles of Health Command programme
Experience Essential
Proven leadership experience and significant specialist knowledge in EPRR Experience of managing and leading incidents Significant experience of managing Business continuity systems Significant experience of managing Business continuity systems Experience of organising and delivering large scale training events Experience of working in an EPRR multi-agency environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North East & North Cumbria ICB
Address Pemberton House
Colima Avenue
Sunderland Enterprise Park
SR5 3XB
United Kingdom
Employer's website https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)