About this role
Job summary
This unique role combines reception, patient liaison, and security responsibilities, placing you at the heart of our services. You will be the first point of contact for patients, carers, visitors, and professionals, helping to create a safe, welcoming, and supportive environment while working closely with clinical and operational teams.
If you are calm under pressure, passionate about helping people, and committed to delivering excellent customer service, we would love to hear from you.
Main duties of the job
Key Responsibilities
Welcome and assist patients, visitors, carers, and staff across Trust sites.
Act as the first point of contact for individuals attending services, including those experiencing mental health distress or crisis.
Manage reception duties including appointments, telephone enquiries, email correspondence, room bookings, scanning, and administrative support.
Provide a professional, empathetic, and customer-focused service at all times.
Monitor and maintain safe access to Trust premises.
Respond appropriately to security incidents, panic alarms, and emergency situations.
Support clinical teams when required with challenging or distressed service users.
Work collaboratively with Fire Wardens and support evacuation procedures during emergencies.
Ensure clinical and public areas are secure at the end of the day.
Communicate effectively using telephones, radios, and Trust systems.
Report maintenance, security, and health and safety concerns promptly.
Maintain confidentiality and security of patient information in line with Trust policies.
About us
Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description Job responsibilities
Use of Artificial Intelligence (AI) in job applications
If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.
Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.
Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.
Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.
Person Specification
Training & Qualifications Essential
Valid SIA Licence
Desirable
Good reading and writing skills Good standard of overall education Good understanding of Health and Safety
Experience Essential
Knowledge of Health NHS services Experience of working within a team Experience of working on own initiative Experience of working with public
Desirable
Experience of security duties Experience of working to/within specific contract terms Working in a Mental Health hospital environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South West London and St Georges Mental Health NHS Trust
Address Livingston House
2-6 Queens Road Teddington
London
TW11 0LB
United Kingdom
Employer's website https://www.swlstg.nhs.uk/ (Opens in a new tab)