About this role
Job summary
Do you have excellent communication skills and admin experience?
We are seeking a full time Admin Call Handler to join the Crisis Resolution and Home Treatment Team (CRHTT). the CRHTT provides a 24/7 crisis service to the people of Oxfordshire who are experiencing a mental health crisis. We are seeking a proactive and detail-oriented Administration call handler to provide high-quality administrative support within our growing team.
You will be well organised, flexible, and able to communicate confidently, calmly and professionally with patients, carers and staff.
This is a full-time post of 37.5 hours per week, worked over a range of shifts on alternate weeks: 08:00am-4:00pm and 12:00pm-8:00pm, with one Saturday shift worked on alternate weeks.
This post is based on site at Manzil Way Resource Centre.
Main duties of the job
To provide a comprehensive administrative service to the CRHTT. Maintain diaries and records which include arranging appointments and meetings, preparing papers and taking / distributing minutes of meetings as needed. Receive and deal with correspondence and take appropriate action. Receive telephone calls using a high level of initiative and respond in a confidential and sensitive way. Take action in an appropriate way following calls. Calls may include those received from distressed patients or carers and / or involve handling extremely sensitive and confidential information. Calls may be of an emergency nature from other professionals or service users. Ensure that any activity or outcomes databases are kept up to date and that all clinical data is entered accordingly. Ensure that patient related documentation is entered into electronic health records with high degree of accuracy and completeness. You will work closely with the team to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Experience Essential
oBroad range of administrative functions oAbility to deal with the public in a polite and effective manner (this will include patients and carers oAbility to liaise with all levels of professionals in a confident and effective manner.
Desirable
oExperience of managing enquiries where the caller may be distressed or experiencing communication difficulties
Job Related Skills Essential
oWorking knowledge of Microsoft Office oAbility to produce high quality correspondence and reports. oGood general level of education
Desirable
oWorking knowledge of electronic health records systems
Personal Qualities Essential
oExcellent communication skills and ability to maintain professional manner even when under pressure. oAble to work under limited supervision but willing to access support and escalate issues, as necessary. oAble to work competently within confidentiality and information governance policies and procedures. oAbility to work as part of a team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford Health NHS Trust
Address Crisis Resolution and Home Treatment Team
Manzil Way
Oxford
OX4 1XE
United Kingdom
Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)