About this role
Job summary
Abernethy House Surgery is a well-established, patient-focused GP practice in the heart of Enfield. We are looking for a professional, enthusiastic, and motivated Medical Receptionist / Administrator to join our busy and welcoming team.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. Whether you already have experience in primary care or are looking to develop a rewarding career within the NHS, we would love to hear from you.
Main duties of the job
As the first point of contact for our patients, visitors, and healthcare professionals, you will play a vital role in creating a positive patient experience and ensuring the smooth day-to-day running of the practice.
This is a varied and rewarding position that combines front-line reception duties with important administrative responsibilities. The successful candidate will be highly organised, confident using IT systems, and able to remain calm and professional when working under pressure.
Key ResponsibilitiesWelcoming patients and visitors in a professional, friendly, and compassionate mannerAnswering incoming telephone calls and responding to patient enquiries efficientlyBooking, cancelling, and amending appointmentsProcessing prescription requests and administrative queriesManaging patient communications via telephone, email, and online servicesSupporting clinicians and the wider practice team with administrative tasksUpdating and maintaining accurate patient recordsAssisting patients in accessing appropriate healthcare servicesHandling confidential information in accordance with NHS and GDPR requirementsContributing to the smooth and efficient operation of the practice
About us
At Abernethy House Surgery, our people are at the heart of everything we do. We are committed to creating a supportive, inclusive, and collaborative workplace where every team member is valued and encouraged to develop their skills.
We offer:
A friendly and supportive working environmentOpportunities for training and professional developmentValuable experience within the NHS and primary care sectorThe opportunity to make a genuine difference to patients' livesA stable, permanent role within a respected local practice
Job description Job responsibilities
We are seeking someone who is:
Friendly, approachable, and patient-focusedAn excellent communicator with strong interpersonal skillsAble to work effectively in a busy environment and manage multiple prioritiesReliable, proactive, and keen to learnComfortable using IT systems and digital platformsA team player who can also work independently when requiredProfessional, discreet, and committed to confidentiality
Applicant can initially send their CV. Job Description and Application form will be sent to applicants before shortlisting.
Person Specification
Qualifications Essential
A-Level qualification or higher Strong IT skills, including Microsoft Word and Excel Good written and verbal communication skills Excellent organisational skills and attention to detail
Desirable
Certificate of Higher Education or equivalent qualification
Experience Essential
Proven customer service experience Experience using Microsoft Office applications Experience handling enquiries professionally and efficiently
Desirable
Previous experience working in a GP practice Experience within primary care or healthcare settings Knowledge of NHS services and patient pathways NVQ Level 2 in Health and Social Care Certificate of Higher Education or equivalent qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Abernethy House Surgery
Address Abernethy House Surgery
70 Silver Street
Enfield
Middlesex
EN1 3EB
United Kingdom
Employer's website https://www.abernethyhouse.co.uk/ (Opens in a new tab)