About this role
Job summary
We are seeking another trusted individual to join our award-winning team, who has the qualities and attributes needed to work alongside our and dedicated administrative and clinical staff team.
The right candidate will be customer focussed with a common-sense approach, able to multi-task and work well in a team and independently, possess strong organisational and communication skill, and proficiency in various office software.
The working hours you will be required to cover are shifts starting at 8.00am and/or finish at 6.30pm - many of the staff work full days 8am to 6.30pm, with a day off or half day depending if f/t or p/t. The Practice operating hours are Monday to Friday 8am to 6.30pm, with additional service contracts from 6.30pm to 8pm during the week and on Saturday 8am to 5pm, and staff are required to cover on a rota/adhoc basis.
Main duties of the job
As a Patient Care Advisor -PCA- you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services or external services. To carry out various administrative tasks which include; assisting the duty clinician, communicating with patients by telephone and at the reception desk, email communications, scanning and various administrative tasks. You will be fully supported by a friendly and innovative team, and develop new skills along the way.
Duties
Organise and manage administrative tasks such as scheduling appointments and filing medical documents
Communicate professionally and efficiently at all times, providing information or directing enquiries to appropriate personnel.
Utilise computer skills to update electronic health records using programmes like Microsoft Office, Emis where applicable
Support the clinical team with administrative triage tasks
About us
We are a large, central St. Albans Training Practice, serving over 19,000 patients and supporting the training of new GP's and medical students. We pride ourselves of providing a high quality service to our patients, with a team of well trained clinical and non-clinical staff. The wellbeing of our team is very important to us.
This position is ideal for individuals with previous NHS or other healthcare patient facing and administrative experience, to join a supportive team and friendly environment. Candidates should be organised, reliable, and eager to contribute positively to patient outcomes.
Full Training and a minimum two week induction period will be provided.
We look forward to hearing from you.
Job description Job responsibilities
Candidate attributes and requirements:
have a positive nature and proactive approachexperience of working in a patient facing serviceoffice administration experienceable to work in a fast paced environmentexcellent customer service, communication skillsattention to detail and diligencehigh level of computer skills and experience of Microsoft systems.excellent time management and ability to work to deadlinesbe flexible and adaptableprevious NHS or healthcare experience is preferred
Skills:
Previous office experience or administrative background essential, NHS experience is advantageous.Proficiency in computer skills including Microsoft Office Suite -Word, Outlook and experience of ExcelExperience of GP Clinical Systems; Emis Web preferred - System1 acceptable, and other healthcare IT systems is an advantageExperience with data entry, clerical tasks, and managing electronic records is desirableExcellent organisational skills with the ability to prioritise tasks efficientlyStrong phone etiquette and communication skills for professional interactions with patients and staffTyping speed and accuracy to facilitate efficient documentation processesAbility to work well under pressure in a fast-paced environment while maintaining attention to detailCompassionate attitude with a focus on patient care and confidentiality
Person Specification
Skills & Attributes Essential
Excellent communication skills -Written and Oral IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Attributes: Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality
Qualifications Essential
Good standard of general education GCSE Mathematics C or above GCSE English C or above
Desirable
AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification
Experience Essential
Experience of working with the general public Office administration
Desirable
Experience of reception work Experience of working within General Practice Experience of working in Healthcare services and patients/clients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Maltings Surgery
Address 8-14 Victoria Street
St Albans
Hertfordshire
AL1 3JB
United Kingdom
Employer's website https://www.maltingssurgery.co.uk/ (Opens in a new tab)