About this role
Job summary
Ward Administrator (Band 2)
Location: Whiston and St Helens HospitalsHours: Monday to Friday 37.5 hours
We are looking to recruit an enthusiastic and motivated Floating Ward Administrator to join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.
You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.
Interview date to be confirmed.
The JD & PS are under AfC review and are submit to change.
Please note the advert may close early due to sufficient applications being received.
Main duties of the job
Main Duties
Meet and greet patients and visitors to the ward Answer telephone queries and liaise with patients and relatives Book and request patient appointments and discharge arrangements Maintain accurate patient records and ensure data quality compliance Return and manage case notes and ward documentation Ensure ward activity and appointments are recorded correctly
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description Job responsibilities
About You
You will:
Have good IT and administrative skills, including experience of using patient systems or similar Demonstrate excellent communication and customer service skills Be organised, reliable, and able to prioritise workload effectively Work well as part of a multidisciplinary team and use your own initiative Previous NHS or clerical experience is desirable but not essential.
Why Join Us?
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
Person Specification
Our Values Essential
We are Kind We are Open We are Inclusive
Qualifications Essential
Evidence of computer skills E C D L Course Basic literacy and numeracy skills enabling clear communication and record keeping
Desirable
Word Processing Clait Customer Service Skills R S A 1 (or equivalent experience)
Knowledge and Experience Essential
Knowledge and experience of using patient information systems or equivalent Demonstrates ability to co-ordinate information from various sources in an accurate manner
Desirable
Previous clerical experience gained in NHS environment
Skills Essential
Effective communication skills and ability to communicate with all levels of staff Polite telephone manner
Other Essential
Enthusiastic/motivated Ability to use own initiative/prioritise workload Reliable/punctual Ability to work flexibly across hospital sites / departments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)