About this role
Job summary
An exciting new opportunity has arisen within Central Camden Primary Care Network (PCN) for a Projects & Operations Manager to join our dynamic and ambitious team. This pivotal role offers the chance to work across a diverse portfolio of projects and services, collaborating with GP practices, clinicians and system partners to drive innovation, improve operational effectiveness and support better outcomes for our local population. We are looking for an experienced, motivated and highly organised individual who thrives in a fast-paced environment and is passionate about delivering high-quality healthcare services.
Main duties of the job
The Projects & Operations Manager will work with the Executive Team and member practices to lead delivery of PCN and Federation projects and services from initiation to completion, ensuring effective planning, coordination and implementation to achieve agreed aims and objectives.
The role includes direct line management of Project Officers and ARRS staff (including social prescribers and nutritional therapists), ensuring delivery remains on track, risks are identified early, and project plans are progressed effectively.
The post holder will work across multiple programmes simultaneously, coordinating stakeholders, managing risks and supporting the ongoing development of innovative, sustainable services for member practices and local populations.
Interviews for this role will take place as follow:
Friday 14th September - initial screening calls on Teams (15 mins) If successful, formal face-to-face interviews will take place on Thursday 18th and 21st September**We regret that this position does not provide visa sponsorship. We are unable to consider applicants requiring sponsorship**
About us
Camden Health Evolution (CHE) Ltd is a GP Federation that supports the Central Camden Primary Care Network (PCN). The PCN consists of 8 member practices, serving a registered population of approximately 80,000 patients.
All practices within the PCN are members of the CHE GP Federation, sharing its vision, mission, values, and key priorities. The PCN is highly innovative, delivering services with the support of CHE, aimed at improving the quality of care and outcomes for patients.
Job description Job responsibilities
The following are the core responsibilities of the Projects & Operations Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Leadership & Line Management
Direct line management of Project Officers and ARRS staff (e.g. social prescribers, nutritional therapists or equivalent roles). Provide oversight of performance, workload, supervision arrangements and operational delivery. Project Management & Delivery
Lead scoping, initiation, delivery, implementation and evaluation of projects and services. Develop mobilisation plans, setting milestones, deadlines and allocating responsibilities. Monitor progress, manage dependencies and adjust plans as required. Coordinate project meetings, actions and reporting requirements. Identify and manage risks and issues, supporting resolution and mitigation. Evaluate effectiveness, outcomes and impact of projects and services. Contribute to business cases, option appraisals and service development proposals. Ensure appropriate project documentation, governance and reporting are in place. Support strategic planning, identifying interdependencies, resource requirements and contingencies. Demonstrate value for money and support delivery of cost-effective services. Identify opportunities for service improvement, innovation and transformation.
Operational Management
Provide day-to-day operational oversight of projects and services. Support the management of operational queries, inboxes and escalations. Coordinate problem-solving across services, teams and stakeholders. Assist with the implementation of new systems, processes and service improvements. Coordinate service resources, venues, equipment and logistical requirements. Support organisational submissions, returns and reporting requirements.
Stakeholder Engagement
Lead meetings with external stakeholders relating to project delivery and service development. Represent CHE in operational and project-related discussions with external stakeholders, commissioners, and practices.
Financial Management
Support identification and procurement of goods, services and equipment, ensuring value for money and stakeholder engagement. Oversee purchase orders and ensure expenditure remains within agreed limits. Contribute to funding bids, proposals and financial planning for projects. Performance Monitoring & Reporting
Collate and analyse performance, activity and workforce data. Support completion of PCN and federation submissions and statutory returns. Contribute to financial monitoring and reporting of projects and services. Produce reports and insight to support decision-making, governance and performance oversight. Support data collection and reporting using the clinical system EMIS where appropriate. Key Relationships
Internal PCN Executive Team, PCN Clinical Directors, PCN Member Practices, PCN Workforce.
External NHS West and North London ICB, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL Federations, NCL PCNs, NCL STP, PPGs, Suppliers.
Person Specification
Skills Essential
Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to colleagues Ability to work under pressure in a busy working environment and able to multi-task Ability to work without supervision Ability to work on own initiative, organising and prioritise own and colleagues' workloads to changing and often tight deadlines Ability to work as a member of a team Ability to produce mobilisation plans and write concise reports Excellent time management skills with the ability to re-prioritise Excellent IT skills including Microsoft Office Good telephony and email skills
Desirable
Creating and delivering presentations to a varied group of internal and external stakeholders Setting up and implementing internal processes and procedures Ability to use informed persuasion to influence others Ability to work with informatics, data analysis and data visualisation Understands good clinical and information governance Numerate and understand complex financial issues combined with deep analytical skills Proficient in the use of EMIS Web and designing of EMIS Web Searches Touch typing
Aptitudes Essential
Adaptability, flexibility, and ability to cope with uncertainty and change An ability to maintain confidentiality and trust Professional, calm, and efficient manner Commitment to continuing professional development Positive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goals Willing to engage with and learn from peers, other professionals, and colleagues
Experience Essential
Extensive experience working in the NHS, including either in Primary Care, or with close ties to Primary Care Experience in dealing with sensitive and confidential information
Desirable
Demonstrated experience of coordinating projects in complex and challenging environments Experience of managing risks and reporting Experience of drafting briefing papers and correspondence at Executive Level
Qualifications Essential
Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Knowledge of project management principles Evidence working within the NHS Evidence of continued professional development
Desirable
Post-graduate degree in Management Studies or equivalent Project and/or Programme Management Qualification (PRINCE2 or equivalent) NHS Leadership Academy Programme
Knowledge Essential
Basic knowledge of available local health services Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS England
Desirable
Good local knowledge of health landscape and population needs Understanding of local and national strategic priorities Understanding of local culture between practices and other providers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Camden Health Evolution Ltd
Address Workspace
60 Grays Inn Road
London
WC1X 8LU
United Kingdom
Employer's website https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)