About this role
Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for a skilled primary care Operations Manager to lead the operations at two of our GP practices,Droylsden Medical Practice and Guide Bridge Medical Practice.
Droylsden Medical Practice is a practice located in Droylsden, Manchester. The practice serves over 4000 registered patients.
Guide Bridge Medical Practice is a practice located in Audenshaw, Manchester. The practice serves over 5000 registered patients.
This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led primary care teams in a previous role.
The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team compliment the high-quality services we provide.
You will have the opportunity to work within the wider operations team to meet the needs of the service. To provide support and leadership to all staff in the practices and other locations where required ensuring quality of service delivery is maintained and developed in line with annual quality improvement plans.
You will act as a positive role model supporting junior staff whilst working flexibly within our care services to provide quality, high performing services.
Main duties of the job
Support the management of the practice, ensuring quality standards and targets are met.To be a member of gtd healthcares operations team working to provide a range of high quality clinical services.Operational line management of clinical and non-clinical staff including all aspects of human resource management.Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.Participate in the maintenance of quality governance systems and processes across the organisation and its activities.In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.Share systems knowledge and understanding within the business to enhance the quality of services delivered.
For further details, please refer to the attached job description.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
working for a values-led organisation;Real living wage employer;supporter of the Greater Manchester Good Employment Charter;access to Stream, which provides flexible, on-demand access to stream your pay during the month;salary sacrifice car benefit scheme;30 days annual leave, rising to 32 after five years of continuous service;flexible pension benefits, including NHS pension scheme;flexible working hours and policies;family friendly and carer policies;opportunities to apply for innovation and quality awards;access to gtd healthcare wellbeing initiatives;opportunity to become part of an employee owned organisation;gtd healthcare social and fun activities;cycle to work scheme;eyesight vouchers;NHS staff discounts, a free Blue Light Card and Health Service Discounts;access to an employee assistance programme.
Job description Job responsibilities
Leadership and Support for Others
One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.To support the management of the practice, ensuring quality standards and targets are met.To be a member of gtd healthcares operations team working to provide a range of high quality clinical services.Operational line management of clinical and non-clinical staff including all aspects of human resource management.Communication
Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.Delivering a Quality Service
Put patients first and commit towards giving great quality care.Participate in the maintenance of quality governance systems and processes across the organisation and its activities.In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.Performance and Systems Management
Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.Share systems knowledge and understanding within the business to enhance the quality of services delivered.Leadership Personal and People Development
Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.Encourage reflective practice within the team demonstrating a positive and supportive approach.Develop a robust training programme and competency framework for non-clinical staff.Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centered care.Corporate Responsibility
We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.Work with others to clearly define values, direction and policies impacting upon care delivery.Other Duties
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Qualifications Desirable
Management qualification or working towards one, or a degree and relevant work experience.
Experience Essential
Experience in operational management, including supervisory experience both remote and on site. Experience of performance management. Experience of implementing operational systems solutions. Strategic Resource Planning Knowledge. Experience of working and/or managing a remote workforce.
Skills and attributes Essential
Ability to work with multi-disciplinary teams of staff both on site and remotely. Excellent communication, listening and interpersonal skills. Ability to evidence in writing, verbally and through listening skills, personal understanding and use of English language. Professional approach. Proactive, flexible and positive can-do attitude. Negotiation and conflict management skills. Ability to work proactively within a team. Change Management. Highly motivated and enthusiastic in role. Ability to work flexibly.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gtd Healthcare
Address Droylsden Medical Practice
3 Albion Drive
Droylsden
Greater Manchester
M43 7NP
United Kingdom
Employer's website https://www.gtdhealthcare.co.uk/ (Opens in a new tab)