About this role
Job summary
Box Surgery is a small and friendly team where everyone is valued and use of initiative is encouraged.We are looking for a minimum of 12 months maternity leave cover in our surgery reception team. This is a part time position consisting of 24 hours over 4 days per week.
The ideal candidate must be able to efficiently work under pressure in a fast-paced environment with a high volume of telephone work and be flexible to cover all shifts. Computer skills essential. Full training will be given.
Main duties of the job
The main duties will be being the first point of contact for patients when they enter the surgery. An ability to listen, understand and process their requests or issues will be the main focus, and whilst the specialist training will be given, an underlying ability in customer service, problem solving, and the application of initiative will be needed. You will need to become familiar with the electronic patient record system and the clinical processes within the surgery. There are experienced receptionists who will train and assist and there will always be support available.
About us
Box is a small surgery for the area with around 8000 patients on our list. There are 32 members of staff led by 3 approachable and personable Partners who are supportive of all staff in the provision of primary care services. There is a strong team ethos amongst the staff and admin and clinical staff work well together and the spirit is such that staff turn over is relatively low and some staff have been with the practice for over 20 years. Staff training is a high priority and there are regular team meetings where issues can be discussed and changes to processes can be talked through. If you are looking for a friendly, effective and efficient team who enjoy working with each other, then Box Surgery could be your answer.
Job description Job responsibilities
Receptionist Job description and person specification
The post-holder is a Receptionist.
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately detail information on patients records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
Assist with total triage administration
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiate contact with and respond to, requests from patients, team members and external agencies
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Support all clinical staff with general administrative tasks as requested
o. Undertake a broad spectrum of administrative duties commensurate with the role
p. Be an integral part of the general practice team
q. Act as a chaperone as required
r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
s. Support in the delivery of enhanced services and other service requirements
t. Undertake all mandatory training and induction programmes
u. Contribute to and embrace the spectrum of clinical governance
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Person Specification
Qualifications Essential
See attached Document
Desirable
See attached Document
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Box Surgery
Address The Surgery
London Road, Box
Corsham
Wiltshire
SN13 8NA
United Kingdom
Employer's website http://www.boxsurgery.nhs.uk (Opens in a new tab)