About this role
Job summary
Patient Pathway Coordinator
Department: Admin Hub
Band 4, £28,392 - £31,157 Per annum pro rata
Hours: Part time, 33 per week, all MKUH roles will be considered for flexible working
Paediatrics are looking for an enthusiastic and motivated Patient Pathway Coordinator to join our friendly and dynamic team.'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 16 September 2026
Main duties of the job
We are looking for someone with excellent communication skills, both verbal and writtenIf successful, you will be part of a supportive and learning environment that encourages personal development.
Ideally, you will have experience working in the NHS and be adept in customer service skills. Additionally, you will be motivated and committed to continual improvement of patient services and will demonstrate excellent communication and team working skills.
Informal enquiries or visits are encouraged.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description Job responsibilities
NHS Staff Survey: 79.5%of our staff say MKUH has madereasonable adjustmentsto help them perform their roles effectively. Whether its accessibility, flexible working, or tailored support, were committed to removing barriers so everyone can thrive..
To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive.
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Please refer to attached Job description for further information.
Person Specification
Qualifications and knowledge Essential
Good general education including English at GCSE (Grade C or above) or equivalent NVQ Level 3 or relevant equivalent experience Strong IT skills in relation to Microsoft packages.
Desirable
ECDL qualification or equivalent
Experience Essential
Customer care work experience or previous clerical experience. Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
Desirable
Experience of transcribing dictation or copy typing.
Skills Essential
Excellent word processing skills / computer skills. Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors Good administrative skills Strong organisational skills with ability to prioritise. Good attention to detail. Ability to make decisions using own initiative.
Personal and people development Essential
Willingness to attend training sessions to develop self and improve service provided to patients
Communication Essential
Effective verbal and written communication skills. Good telephone manner. Good all round communication skills Good customer service skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust
Address Admin Hub - Paediatrics (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)