About this role
Job summary
We are recruiting for a part time Cancer Centre Receptionist administrator who will be primarily based in our contact centre, who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Cancer Services at the Mount Vernon, Northwood is looking for a Receptionist administrator to work as part of a dedicated and friendly team.
The receptionist administrator is responsible for welcoming the patients to the Cancer Centre to assist in the smooth running of the patients visit, by liaising with the nurses, radiographers, transport departments and other colleagues.
The receptionist will rotate between the Radiotherapy reception, Chemotherapy Suite reception, Patient Registration. The post holder will be able to work in a busy and very demanding environment especially when covering all roles during periods of sickness or annual leave.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As a receptionist you will ensure that all of our patients are welcomed into the Cancer Centre and checked in for their appointment.
Deal with any queries from patients or staff that come in by phone, and to ensure that all patient appointments are made as required.
The post holder will provide comprehensive support to the team.
Ensure that knowledge and process of Chemotherapy and Radiotherapy regimes are fully known and kept up to date.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly and to get the best out of you during the selection process, please let us know.
Job description Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training Essential
5 Grade A-C GCE or equivalent, including English & Maths NVQ3 in customer Services or equivalent experience.
Desirable
Educated to Degree level
Previous Experience Essential
Experience of working both in a team and autonomously Experience of working with difficult customers and challenging situations Experience of working in a diverse environment, valuing equality for patients and staff
Desirable
Experience working in the NHS Previous experience in a Health or Care setting, including private patients
Skills Essential
Excellent written and verbal communication skills. Customer Care experience Ability to work in a flexible atmosphere without close supervision. Ability to liaise effectively with a wide range of multi-disciplinary staff. Strong customer care skills, treating people with dignity and respect. Ability to input data accurately, checking, and reconciling figures Ability to work under pressure to deadlines with minimal supervision.
Desirable
Comprehensive understanding of patient needs. Diary management
Knowledge Essential
Knowledge of office systems including Microsoft Office, Word, Outlook, and Excel Willingness to undertake in-house training required as required. Previous receptionist experience Experience of electronic patient record systems eg PAS ECDL or equivalent Understand Department of Health legislation relating to overseas visitors
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Flexible attitude to work Good communication skills, particularly telephone manner.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Mount Vernon Cancer Centre
Rickmansworth Road
Northwood
HA6 2RN
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)