About this role
Job summary
We are looking for an experienced receptionist to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. We are a professional, very friendly and supportive teaching Practice with staff who have been with us for years.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Deal with all general enquiries, explain procedures and make new and follow-up appointments
About us
We are a professional, very friendly and supportive teaching Practice with a team of 5 GP Partners, 2 Salaried GP's, 1 Paramedic Advanced Practitioner, 3 Practice Nurses and 1 HCA. We have a management team, we have 2 pharmacists who work along side the Doctors.
We have an administration team, 2 secretaries as well as a counsellor and a physiotherapist who work with us one day per week.
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Person Specification
Experience Essential
Experience in all types of reception work, preferably in a GP Practice setting.
Desirable
Experience in all types of reception work, preferably in a GP Practice setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodlands Family Medical Centre
Address 106 Yarm Lane
Stockton-on-tees
Cleveland
TS18 1YE
United Kingdom
Employer's website https://www.woodlandsmedical.co.uk/ (Opens in a new tab)